I agree! Sometimes I'll make a ticket for a bug that might've happened from my internet or something, because it doesn't occur a third or fourth time, only twice.
(If this suggestion already exists in a different thread, sorry! I can’t use search functions to find one and don’t really want to sift through every page to find anything. If this thread does exist somewhere else and you’re aware of it, please link it here so I can use that and delete this post. Thank you!)
The HelpDesk ticket system is very hit or miss, and because of that there are many users with tickets that are years old over issues that may no longer be present or have been handled in other ticket responses leaving subsequent tickets from other users open for a situation that is no longer active. I feel as though allowing users to close their tickets could help with the clutter of the HelpDesk ticket submissions for the admin and allow users to somewhat manage their submitted tickets on their end.
TL;DR: Give users the ability to manage their own submitted HelpDesk tickets to help with ticket clutter and allow more control for users and their own submissions.
Any other suggestions are welcome, if you have any concerns or ideas feel free to add them!
(EDIT: Made this post mostly because I have sooooooo many open tickets that are no longer needed or are from years ago and never got responded to, which makes me feel a little annoyed that they are just rotting away in ticket purgatory and cluttering the system)
Wanted to update this suggestion slightly, mostly due to new developments that I have experienced.
I now have three unanswered tickets that have been resolved through another user’s reports (the users in question being acquaintances or friends that communicated such with me). Being able to close those tickets would be a big help, especially so that the admin does not have to read over another ticket for a resolved issue.
(I am unsure if the admin is still answering tickets at this point, idk if there are plans to hire more mods or take volunteers, but hopefully we see a change soon since this website has gotten so popular)
(Not going to ping in case you don’t want to be pinged, Kadrina)
Good idea! I’d hope if this were to be implemented that the tickets would still display in the helpdesk ticket view, however would be marked as closed by the user instead of closed by the admin. Basically, still distinguish between who closed the ticket while keeping the ticket saved in the helpdesk page like tickets closed by the admin are displayed.
Posting again here just to add this screenshot, it was a response from a month ago but I didn’t think to add it here. This exact thing is why I wish we could just close and archive tickets lol (the original ticket was submitted over a year before the response from the admin)
EDIT: proof of the ticket being submitted over a year ago (both screenshots taken today)
DEF agree, I've had some tickets I was able to manually fix (duplication glitch in world characters, I had the owner reupload the duplicated chars) or that just aren't relevant anymore (2 year old minor reports like uncredited dollmakers that got buried and i dont care enough to bother anymore)
A bump option for older issues that got buried would be nice but I could totally see it being super swampy for admins if too many people used it so manual bump it is. i always worry im being annoying though :')
Update: submitted a suggestion ticket to the HelpDesk in hopes it brings some attention to it from the admin.
+1 although a potential improvement to the suggestion would be to make it so you have to wait for the ticket to be X days/months/years old or something. it may sound stupid, but it's still worth mentioning and discussing
Beta_ (sorry if you don't like pings!)
I can see the reasoning behind that, though I personally feel as though that wouldn't be a great implement only for the reason that in the event of multiple users reporting another user across a time frame (in the event of like a PSA or a long period of scamming different users) and one report is answered and the issue is dealt with. In that case, someone who could have reported the same issue hours before it was dealt with through an older ticket would then be prevented from deleting the duplicate report until that timeframe comes around if that makes any sense? I have a hard time with words so I hope I made some sort of sense lol
SeafoamAura i don't mind the ping dw
you do bring up a very good point.
i honestly don't know how to deal with that scenario, but user reports could be excluded from the timeframe rule or something? i'm just throwing out ideas here
V nah you sounded fine
Beta_ That's okay, I like hearing suggestions regardless! Sorry if I sounded a bit blunt or anything, I have a hard time with tone lol