i cant add images on mobile anymore

Posted 3 years, 6 months ago (Edited 3 years, 6 months ago) by entangled-life

i use the mobile site on pink theme, android phone & google. 3 days ago my "choose file" button stopped working, now when i click on it it doesnt give me the popup to find images off my phone. bc of this i cant add pictures anywhere. any help?

Pepperly

No one can help you if you don't mention what you're on (android/iphone/etc) and what browser you're using (chrome/safari/ firefox/etc), but I have a feeling there hasn't been any updates to the site in a while, so my first recommendation is to restart your device and try again.

entangled-life

Pepperly aight thanks - ill try it

entangled-life

Pepperly restarted but it's still not working

ersatzmedic

Have you updated your phone recently? That could be causing problems

entangled-life

fourleafring my phone's up to date, just checked & it said theres no software updates atm

Skykristal

Just wondering because I have issues with specific browsers sometimes. Have you tried different browsers? If so, is the issue always the same?

Pepperly

Yeah I'd just try a different browser. Chrome on my Android/S8 works fine, fwiw.

entangled-life

Skykristal Pepperly i use chrome on my android. ive tried my computer & thats fine, but thats a different device

Skykristal

Yea please try out a different browser. Firefox, opera etc. Additionally you could try clearing the cache of your chrome app. This sometimes solves issues as well. 

entangled-life

TheImposter Skykristal i dont have access to another browser

i know the site was having image issues, but this still isnt working for me

Skykristal

Oh why not? Wdym with no access? Just go to the play store and download another one. You can also find app files (APKs) online if you have issues with the playstore or something.

entangled-life

fixed it! turned out my phone updated and i had to allow storage access for google