how long does it take for staff to respond?

Posted 3 years, 14 days ago by RiN_X04

i've had a situation with character theft and sent in a ticket. it's been just over a month... is this normal?

ktensai

Keep bumping your ticket. Hopefully Lulu will see it soon.

RiN_X04

i see. thank you all for your help!

ktensai

Hey, just wanted to say that you shouldn't send multiple tickets. Spamming will just make the problem worse. Bump your current tickets instead.

RiN_X04

okay! thank you for telling me^^

serenegenerally

Ashfire It’s not nessasarily that they r ignoring you purposely, it’s bc that there’s A LOT of tickets and honestly wouldn’t u miss some if there were as much tickets (think abt 10s of thousands)

VictoryDrawsStuff

Vezue I would also like the information abt this hacker! Just so I can block them :)