Toyhouse: barrybbusy
TH name change to Pinkpantherperry
Twitter: sayoriisgay
Alt Twitter: wistfulwaschbar
Poor Service:
After one month a set of 6 character bust sketches were posted, I approved mine and then the artist gave no further communication about my commission.
It wasn't until another user showed concern that their commission hadn't been finished that the artist responded. They claimed they would finish the pieces in a timely manner then failed to deliver them.
I'm sympathetic to anyone who is dealing with what chaos the worlds fallen into in the wake of the virus, but these were all from long before the virus outbreak, as well I found out from a user that will remain anonymous, that they had opened up commissions ad customs on deviantart in the last month. I find this in poor practice as they left people waiting here and then saw they apparently owe even more art on an unknown twitter. They posted an update on the thread of a commission completely unrelated to their owed queue and that left me wondering just how much art they owe. After making it clear I would like my commissions within the week (something I don't find to be too much to ask seeing as one is already sketch and they are flat coloured busts and it has been several months) they said they would try to have it done but they had other things to do.
They claimed they didn't take more commissions, but it was that no one bought from their new commissions as well as, before they edited their thread, it was marked as Open. I decided I no longer wanted the art.
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I'm glad I decided to get screengrabs before I waited on their reply as, in the end, they blocked me. I'm not sure what their last reply was, but someone let me know that they claimed they didn't offer refunds. I was never given a TOS on the commission thread, nor is there one anywhere on their TH page. Since they don't link their deviantart I believe I did my due diligence looking for it beforehand and do not accept this claim.
I have since filed for a refund and am waiting on paypal.
UPDATE:
A user has come forward with a screenshot showing that BarryBBusy does offer refunds and did so in the last several months. The same user was also kind enough to have shown me what was posted after I was blocked.
Update 2:
Another anon has come forward with links to other commissions on TH where they were taking more commissions.
Link 1
Link 2
Link 3
They were kind enough to provide links to provide links to other unfinished commission lists on deviantart. These predate my commission so I did not link them here, but if others would find this relevant I can add them below.
Update 3:
They decided to post about the incident on twitter, skewing the facts and speculating that I decide to rush the people I commission. Overall they're behaving very poorly and proving in their tweets that they made up a TOS after they were commissioned by myself and other, that it is incomplete and that they are attempting to retroactively claim violation of TOS by my asking for a refund. I have already escalated the refund as they refuse to refund me. I will update when paypal decides what to do. Twitter posts are under the cut and their twitter handle has been added at the top of this post. Referring to your customers in public, even when you've had a disagreement is really flooring me.
Their secondary twitter has been added showing that they've been doing and posting personal art while claiming they haven't had time to work on commissions, sent to me by an anon user through DMs. They are now, finally, working and posting art that is owed though I'm unsure of the status of their toyhouse queues and have no wish to follow up the matter. Feel free to post below, though I ask that you not DM me about it as I find the matter beyond what I'm looking to do with this review.
Now they are putting out adopts to repay me, so they have spent the money I sent before they completed my or others commissions. I do think that putting out adopts is better then taking on more commissions but it's still a slap that they've already spent everyone's money and and just now are finally putting out work for others after being called out. They have had time to do multiple personal pieces and adopts. Even only doing one piece a week from the initial customer orders would have seen the bust queue finished by now.
As well they are claiming to being in the red from this refund. If they are referring to me, I haven't received a refund, so they can not be in the red from me, so they are either being charged back by others or are not telling the truth.
Update: I have received my refund and will not be updating this service review thread further. Please feel free to post your own experiences here. I ask that you don't PM me about yours unless it is relevant to the issue I've personally had with BarryBBusy.
transferring from my other thread, but i have had an unfortunate experience with them too. i purchased 2 pre-claim designs and one fullbody from a headshot design, and have yet to recieve them, it's been almost a year to the day.
i will be asking for a refund if they don't give my art after i have asked them for approximately the 4th time for my designs i paid for. (likely through dA points since i no longer use paypal, and it's way past the time i can claim back anyway.)
