Update 3/11/19 PSA: Graviilean / MiaU

Posted 5 months, 17 days ago (Edited 1 month, 10 days ago) by RyverWren

Update March 11, 2019 -Journal Update from MiaU124. A promising step forward

Once again I remind everyone: DO NOT harass or contact Gravii/Mia unless you are waiting on a commission. Gravii/Mia has posted a journal (Comment If I Owe You Anything) asking those who are still waiting to comment their proof (if you did not/could not chargeback) and references to the OC you want drawn. 

I completely agree with her statement in the journal, do not comment on the journal if you are not waiting on a commission. I've heard things have gotten out of hand with harassment, so I think it's fair for her to ask. Please comment only if you are owed a commission. Keep it relevant. While I don't like that she ran away, I understand that there won't be any change if there isn't an opportunity. So if you are still waiting because you wanted to give her that chance or if you were just unable to dispute because of how old the commission was, this is a great time. 

I know this doesn't change the past. But, seeing as there's been roughly a month of silence on this PSA, it's a good sign that she's stepping up of her own accord to address things. If she really wants to change, this will prove it. So please be nice, leave what she owes you in a comment on her journal. If you received your money back or did not commission her, DO NOT go to her page. You can comment here to complain. I'm fine with discussing the good and the bad - but don't bully someone who is trying to fix things. As long as there's an attempt and open communication, I'm happy to see her. 


One final note - it is NEVER okay to tell someone that they are not worthy to live or exist. Every single person on this planet has the right to be here. I don't appreciate knowing that people have used my problem with someone as a means to attack them. I will never condone or be okay with that kind of attitude. If you are that kind of person, I do not want to be around you. Find something positive to pour that energy into. Make the world a better place, not worse. 


Update February 6, 2019 -This not an invitation to harass her Seriously, do not message her unless you actually have something she owes you and you are unable to reach her in another way. I've heard there are people attacking her, but if I find out who they are I will absolutely not tolerate it. Stop being petty, this is information for those affected and for those who wish to avoid commissioning her - not for drama.

First, I have been asked to remind anyone who needs to reach her to try using the email she posted here - Graviilean Final Status - but for those who still wish to avoid her or that are not getting a response, I have found her new accounts:

Graviilean has moved accounts to MiaU124 (DA) / MiaMatsuno* (Twitter, NSFW) / MiaU (Facebook)
* Her twitter handle has changed to cakenlemonade and has been set to private. It will likely change again, so I probably won't keep track of it here.

Through Twitter she has opened commissions and has posted a great deal of digital art (8+ colored, several sketches) for her fandoms and RP - I have seen two posts marked "Commission" (of the same character) but she is using both as personal profile pictures (one for Twitter, the other on Facebook). None of these posts appear to be art owed to people who contacted her email and said they still wanted to wait for their art. She started this Twitter around December 18, 2018. She began posting digital art around January 13, 2019. 

Proof:  Simple Folder - Please note I have not included all the screenshots I have as most are NSFW, but anything I found relevant is included. Regarding the tweet wanting to raise $800 for a trip to Japan, her friends have come out to say that was a misunderstanding, Graviilean wanted to go before she realized it was not a good idea. Her "Open Commissions" and "Need to raise $800" tweets have been deleted.


Updates from original post date to resolution (of my issue): 


November 8 - Tiny update: I'm making a master list of all owed commissions. If you are waiting on art or a refund, please PM me so I can keep your name anonymous. I had to stop this as it became quite a nightmare. 

November  10 - Very large, very long update! TL;DR - Graviilean has been posting personal art through alt accounts and FB, as well as spending large sums of money on Lolita fashion while telling her commissioners that she had no money to refund them. See 1st comment on 1st page for proof and more details.

November 18 - Graviilean is taking a step in the right direction. She has posted a journal with real info (laptop issue was the charger, replacing that, and a replacement tablet coming towards the end of the month). In the meantime, she is offering to work on what she can traditionally - since she cannot work digitally until the new tablet arrives, she is asking those who would be willing to accept a traditional piece to contact her. I have taken her up on the offer, with the understanding that it needs to be the art or a refund before my buyer's protection is over. 

December 3 - I know there has been a lack of updates and I am very sorry for being absent. I have not spoken directly to Graviilean since 11/19. Through a friend speaking on her behalf, she has given a small apology for another bout of drama related to personal issues - they will in no way be included here, and do not pertain to business. I only mention it because it is the ONLY contact we have had. As for the traditional work, I have received no WIP or update. It has been 3 weeks since I accepted, and Graviilean has 3 weeks before I file a charge back. 

I would also like to note I am quite upset with the person who has been talking to me on Graviilean's behalf, as they have tried to convince me not to file a charge back, stating that Peruvian accounts are not linked to Paypal and it would be a waste of time, that I would not get anything.
Final note, about the prices on the Lolita dresses - I have been researching multiple sites and put some of the evidence together. I couldn't find every dress but I found some. 

December 19 (updated 12/20) Graviilean posted a status update stating that she cannot refund, has been unable to work on owed art, and threatening/considering self harm. I have been in a place like this, and although I feel very deeply for her I will not change my plan to file the charge back. 

This may seem like I'm being a monster to someone suffering from depression, but unfortunately I cannot be certain if she is being honest. The fact is that her friend, who I was communicating with between November and December 19, already informed me Graviilean would be/is planning to leave DA and use FA - or come back to DA under a new account/name. 

For those who are past the buyers protection date, please try going through the Better Business Bureau - Mitz's Journal and BBB

December 30 2018 On mobile so quick update. Graviilean has posted a status update - https://www.deviantart.com/graviilean/status/15992687 advising anyone who can to simply file a chargeback because she is leaving the name Graviilean permanently and starting over elsewhere on something else. 

January 9 2019 Paypal has closed the case in my favor due to lack of communication from Graviilean. My bank is really great so despite PayPal stating it could take up to 30 days to see the refund, it has already posted to my account. 

I strongly encourage anyone who can to open a dispute and escalate to a claim. This is the first time I've ever had to file a charge back since opening my PayPal in 2012. So i'm definitely no expert on how they work but I'll post what I've gathered in the comments in case anyone else is brand new to them. 


Original Post

Before I get into the details, I am going to remind everyone that this is in NO WAY an invitation to attack this person. This is strictly a warning to those who may wish to do business with them. Do NOT message, annoy, attack, witch hunt, or otherwise contact this person unless you have 1) a commission waiting already or 2) wish to commission them. 

 

Who: Graviilean (DA and TH), Graviinator (alt DA account), 

When: November 2016 through November 2018 (ongoing) - UPDATE: Resolved January 9, 2019 (ended in a chargeback)

What: Unprofessional business practice - not doing owed art, opening more commissions to refund old orders that she 'no longer has motivation to do' (her words)

Explain: See each issue for details

Issue 1: Resolved but is part of my proof, so is included
TL;DR Issue 1: Bought commission, never got it, Gravii said she would draw an apology sketch. 1 year later, she said she never did the extra and never found the original, so gave me a refund.

Issue 2: Resolved but is part of my proof, so is included
TL;DR Issue 2: Ordered a full body, 2 1/2 months no contact received notification of refund. Gravii said she was ill and could not do any commissions

Issue 3 and 4: Unresolved
TL;DR Issue 3 and 4: Ordered a full body in July. Received sketch, never heard from her again. Ordered 2 busts/headshots in August after seeing some people get them fast. Did not get those either. Gravii updated in October, promised to finish my comms by the end of the month. November, asked for update - Gravii ignored my note. Posted PSA, Gravii agreed to refund me. Gravii found out about the PSA and seems more concerned about not being able to get money from people than she does about doing commissions.


This PSA is merely a warning to those who might want to interact with Graviilean as an artist. She does amazing work, but the way she conducts business is unprofessional and unorganized. She opens more orders than it seems she can handle and delivers very few of the orders, taking extra time to refund people who have been waiting months for art. I have nothing against her personally. Again, please DO NOT harass this person.  

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All Incidents: 

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Issue 1 (<- click for full folder of evidence)


When: November 12, 2016 - October 2017

What: 1x Full body traditional (digital file only) of an OC as part of a Cheap Traditional sketches journal. Gravi needed to fill up her sketchbook portfolio to send with her school application. She selected those she liked/wanted to draw, and I was the last (5th) slot. I waited and checked the journal, seeing the others info change from (progress) to (completed) so I didn't bother her. My name said (on progress) next to it so I assumed she was working on it and I don't contact the artist I'm waiting on unless I see something wrong/it's taking more than 3 months to get back to me with no other sign that they are working on anything.

January 20th, 2017 via note - Since it had been a while and she was posting more statuses/journals about new commissions and other things, I sent a note to ask about an update. I received a reply the same day with an apology saying she "had done it but forgotten to take a photo before mailing it off" and that she expected the portfolio back in May. She also offered a free sketch of another character as an apology. I sent a reply and followed with the form for the character I wanted the extra sketch of.

April 1, 2017 - Gravi posted a journal asking people to come forward if she owed art trades or other things because she wanted to cancel and refund anything she wasn't doing. I commented, as I hadn't heard from her for a while. She replied that she was expecting her sketchbook back that month, but possibly a bit later and would get back to me - and that the extra sketch would be done by the end of the month. 

October 31, 2017 via note - I requested another update. I admit this one took a while to ask for but I was dealing with Mama's cancer and Hurricane Harvey - I am in Texas and let's just say things were rough at the time. Gravi said she never got the portfolio back and asked me to accept a refund. I inquired about the extra sketch, which she said she had never done and pressed me to accept the refund. I agreed, and we left it there. 

As an end note/aside here, I will note that my name was NEVER updated past "On Progress" in the journal. 




 Issue 2 (<- click for full evidence folder)

When: March 22, 2018 - June 14, 2018

What: 1x Full body digital commission as part of a normal Commissions journal. After ordering, I received no contact until I received a notice of a refund. 

March 22, 2018 - Ordered 1 full body commission. Graviilean asked for an unwatermarked reference - which I sent by note. 

June 14, 2018 - I saw an email that I received a refund from the artist on Paypal. I checked DA to find a reply saying she was refunding due to health problems. The same message was copy-pasted to each person except one, so I believed she had something serious going on. 

Shortly after this, about 2-3 weeks, she began posting new commissions statuses/journals. This has potentially devolved into a cycle of asking people to commission her, finishing the first few, then opening more commissions to refund the ones she doesn't want to do or cannot do. (see bottom of this PSA for a link to all journals + as many status posts as I was able to get)



Issue 3 and 4 (tied together) (<- click for full folder of evidence)

When: July 1st - November (current)

What: 1x Fullbody digital commission and 2 clean headshot commissions. Too much to cleanly summarize.


July 2nd, 2018 -  I will start by saying I was rude and somewhat aggressive with her at this point, which I do regret and deeply apologize for. I sent her a note regarding her open July commissions asking if I would get the art or a refund, and she assured me she was doing better so I decided to order. I told her I wanted her to be up front with me and didn't want to waste both our time by playing the pay-and-refund game again. Again, I admit I was terribly rude. I'm not proud of it but I was growing tired of getting hyped about art for my faerin (I am incredibly picky about art for the species as I love them very much) and every commission I have tried to get has been lost/refunded/not done. 

July 5th, 2018 - I ordered 1x Full body digital piece. Under my comment, she accepted and told me due to the character complexity it would take her about 3 weeks. I was happy she was being upfront with me so I said it was fine and waited. 

July 26th - She commented a reply with a rough sketch (rougher than sketches I had seen presented to other customers thus far) and I figured that, having started the commission, it would take her 3 weeks or so (I go from starting point on my commission, I know she had other orders so I did not really count the 3 weeks before I got the sketch). Of course I approved the sketch happily, it's an adorable pose.

During July, (July 9) she opened August commissions, followed by more emergency commissions and begging people for help to save up 500 dollars to move out. Not long after that she posted more journals and statuses asking to raise another 500 due to chargebacks and a double charge from her airline. The chargebacks were from commissions Graviilean claimed to have finished months prior, and from her airline charging her for two tickets.


September 3, 2018 - She posted Emergency Customs as a deviation, 150 USD for a fully shaded fullbody and chibi of any of her species, MYO of another species, or a regular character. She promised these would be delivered in November and stated she needed 300 USD. 

September 4, 2018 - Graviilean offered Inktober commissions (traditional) and stated she was already doing 3 other Inktober things but could handle a 4th. There was no mention of owed commissions or refunds, just that she wanted to earn some funds.

September 13, 2018 - She managed to get what she needed to move and posted a status for sketchy headshot commissions to help her out a bit more. I gave in because it seemed people were getting these quickly, and I ordered 2.  I cannot access the status post where she was offering them, but I do have the payment confirmation. I actually bumped my order up to clean headshots because those were also still open on another journal. I would be forgiving if she only did the sketchy ones, because my comment was on the status for sketchy commissions. 


October 7th - she posted a journal "update" asking people to be kind to her, saying she had received lots of chargebacks and 'nasty' notes from people asking for updates/refunds. She followed up by saying her tablet broke and she was depending on an old, barely working one. She followed up by deciding to open even more emergency commissions because she needed to raise 2,000 USD to buy herself a cintiq to do her commissions.

I commented immediately after reading, offering some advice and pointing out what was wrong with what she was asking of people. I believe I may have gotten out of hand in the comment and gotten a little rude again. I will sincerely apologize for this mistake as well. Graviilean quickly put up a status saying she asked people to be nice to her, not rub her face in what she already knew and make her feel bad. I replied to that status because I was absolutely livid. She replied that the status wasn't about me, to which I replied it was pretty obvious it was, since I was the only comment on the journal saying anything other than "Oh of course I'll wait, take your time!". The only reason I do not have the full comment conversation is that I thought she would delete the status right after my comment, so when she replied I did not think to grab more screenshots. 

Graviilean sent me a note, saying it was people in notes being ugly, not me. I let it slide and gave her a deadline - I wanted lines and base color by the end of December. She told me my commission would be done within the month. She offered extra art to make up for the wait, as well. I declined, because at this point I only want to get the art I paid for and not have further contact.. I offered her my spare tablet, since it's practically brand new (I used it for maybe 2 weeks) but she declined and said she should be able to finish my orders on her broken one. 

October 9th - she has posted a status saying she had to move back to her original home and lost her friends and everything, asking for more time to adjust and get back on her feet. I do believe she had a falling out with her friends and had to move back. But she has continued to open commissions of various types without commenting on how she plans to catch up on her owed work. This includes YCH, both digital and traditional types, and NSFW sketches - which she offers a range from sketch to fully lined and colored. More on that matter in the End Notes section of this PSA.


November 1st - I sent Graviilean a note asking for an update. 

November 4th - Graviilean has read the note, but has not replied. 



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End notes:


Graviilean has opened NSFW sketches, NSFW commissions and 4 traditional Halloween YCH, stating she cannot work on old commissions because she no longer has the old program (Sai) or the brush settings. She says the NSFW commissions are easier for her, and at the bottom of the NSFW status post she says that opening these NSFW commissions will help her finish her owed ones. (I'm not certain I understand that correctly) 

Her journal and her status post contradict one another. She says she cannot use the clinging-to-life tablet for much more than sketches and a little lineart in the "Some Updates" journal. In the status for NSFW commissions, she is offering full color detailed commissions along with sketches and lineart, advertised as her usual style (but 'naughty'). 


In the past, Graviilean has proved that when she puts her mind to it she is incredibly quick at delivering art. Some commissions I found finished in her journals with 1 to 4 day average turn-around. She has admitted that she doesn't have the motivation to do owed art, and that she has been laying around smoking pot (tiny update: it is not legal where she lives) without thinking of her owed work. Then she opens more commissions to get the money to refund the stuff she doesn't want to do. It states clearly at the top of most of her journals since June, that money from commissions go to her personal savings and refunding old commissions. 


Something very concerning is in the journal from October 7th, she states that her commissions will no longer have a deadline unless it's for a special occasion. I cannot fathom an artist that does not provide a rough timeline for when they expect to be done with the work they are being paid to do. Graviilean has not been very forthcoming with explanations, and when pressed for updates she posts statuses that she can't handle the pressure/has anxiety about being asked, and will not reply. 

There are a lot of other issues that, if you have been following the artist for a while, you might have noticed. I do not have proof of those issues so they cannot be submitted here. If you happen to have anything to add to the evidence please message me.


I have been speaking to a few other commissioners, and so far no one has heard back from Graviilean since early October. 

In September, I noticed her using a different PayPal email - UPDATE I have been informed that this was another person's email for collab commissions, so I have removed this part.

If you commissioned Graviilean during September 2018 and paid to a GMAIL paypal, PLEASE inform me! That is NOT Graviilean's email, and we must be sure not to impact an innocent bystander during this. 



All evidence folders: 

All journal screenshots 

Status updates - UPDATED

Art Turnaround

My commissions/issues

November 10 Art Update

November 10 Spending Update



Please let me know if there is anything further I need to provide or reword. This is my first PSA, so please forgive me if things seems a little jumbled or out of place. Thank you.

Vespisia

tuliblu

I agree with Wondeer. The fact that Gravii considered going to Japan at all is not a good sign. It doesn't matter that she's not going anymore, but that she considered going in the first place which would imply the usage of a lot of money. Japan isn't exactly cheap, even with the cheapest possible tickets. There's food and housing and once you are in Japan, you'll probably want to buy souvenirs and stuff too. For example, she likes lolita stuff, yes? It is possible that in Japan, she might go shopping for lolita clothes and that isn't cheap either. Or just buy plushes or trinkets, etc, these are just examples. The plane ticket may have cost $800, but with everything else added on, food, shopping, housing, etc, it becomes well over $1k. And that just begs the question of, if she has this money, why can't she spare even 10% of it to refund her customers who have been left waiting for months? ): 

As Wondeer said, this shows a poor ability to prioritize responsibilities. The customers she has left stranded by running away are people who have been hurt (and are quite justified in the hurt they feel) by this inability to prioritize and work, and this tweet among other actions as of late seems to indicate that if she is truly set on fixing things up, it is going to take a very long time and that she is still a novice in prioritizing, and that's going to be unfortunate for her and the people involved.

I'm also seconding Wondeer's recommendation to find a job, if possible, even if it's at a fast-food restaurant or something. Jobs tend to be more stable than depending on money from commissions unfortunately, and with her reputation as ruined as it is, it will probably be hard for her to get adequate commissions anyway. With a job, she can probably get a ,much more stable income, and with that, support herself (such as getting a new tablet) and also refund people. This would be a good situation for herself and the affected customers.