I strongly advise pushing for a partial refund (since you received a sketch, right?). If they've not answered you in over 3 months despite attempts to reach them over multiple platforms then they will likely not respond before your buyer protection expires, let alone at all. Best of luck!
Who: sukodomi (Amino) – domisuko_1089 (FA) (NSFW ART WARNING) – domisuko_1089 (twitter) – domisuko_0198 (instagram) / deadgara_ (instagram)
When: September 8th, 2018 – Present
Where: Adopts Amino/Twitter
What:
On September 8th, 2018—I was searching for art or characters to buy from the Adopts Amino. I eventually stumbled upon sukodomi’s post, and decided I wanted to grab an 8 USD headshot slot from them. I PM’d them, and exchanged information to get the commission started, and then began to wait. The receipt from Paypal can be found here.
On September 14th, 2018 I received a sketch of the character I wanted done. It was looking well, so I approved it and waited for the next update.
Eventually they fell silent for the rest of the month, and on October 10th, 2018 I messaged sukodomi to ask on their wellbeing and that I hoped that everything was going okay.
I received no reply, and just decided that they must be busy. I didn’t want to bug them anymore, so I decided not to message them again until November 13th, 2018. I asked how they were doing and asked on the status with the commission. Again, I received no response to this and was getting mildly worried at this point. I suspected that maybe they had uninstalled the app and wanted to give them more time.
On December 10th, 2018 I had asked around toyhouse if anyone would be willing to contact them on twitter, since their bio on Amino linked their twitter account. They’d been active on there in late October and I figured if anything, this would be my best option to get in contact with them. My friendBeefy was kind enough to contact them for me. I would have done it myself, but I have some personal reasons for not having a Twitter account. Beefy gave them a shout that I was just looking for a refund at this point, since I just figured they might be stressed from the holiday season, or that something had come up. I didn’t want to pressure their workload anymore, and honestly this whole situation was stressing me out at this point, since I never had this happen to me.
Beefy checked on replies for the rest of the month of December, and the entirety of January, but no replies were given by sukodomi, and I have still not received any replies on Amino. On the 31st of January I decided to message sukodomi through Paypal, notifying them that I would like a refund or that I would be filing a chargeback/dispute. I provided them all the screenshots that are attached to this PSA to prove it was me, and that we had been attempting to contact them. At this point, I was running VERY CLOSE to the buyer protection being voided. At the time of writing this, on February 5th, 2019 I have not received any messages on Amino, Paypal, and I have not been notified of him contacting Beefy on Twitter. I’ve yet to push forward with a complete chargeback since I would like to give them some more time.
Please let me know if any more information is needed, or if anything is worded oddly! I'd also appreciate any advice since I do not know what to do at this point other than wait.
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UPDATE 2/6/2019: I have escalated the claim with Paypal at this time. It is currently in the process of being reviewed.
UPDATE 7/12/2020: Added their other Instagram under the username deadgara_ .
i received photo of the sketch, yes! though it was a picture of their computer screen, and they stated it needed some heavy edits. here's the exact photo i was sent from sukodomi. do you think i should just push for the partial refund? or would this still qualify for a full refund?
thank you so much for your feedback!
I would def put through for the full refund. A picture of a screen is not a useable sketch in my eyes and isn't deserving of the money. Unless you take this sketch and have it redone, in that case I would do a partial.
Agree with the full refund; I thought you were sent the sketch file rather than phone pic of a screen. o)-<
I really doubt they are going to reply and they show 0 signs of being active on their sites. You can always send the money back if they somehow pull through after the refund is issued by Paypal.
SquidsInTheAttic Princesomniac
thank you both for your advice, it really does mean a lot! i'll start pushing for a full refund tomorrow morning. hopefully that'll get a reply or a file for the sketch. if not, i'm hoping the refund through paypal will go smoothly.
sorry for not adding the image of the sketch sooner! i'll do that now so there's no confusion.
again, thank you all for the advice and feedback!
update: i escalated to paypal today from multiple users advice, and my claim is in the process of being reviewed. i'll mark any more updates or news in the original thread. again, i can't state enough how thankful i am for all the advice and help i'm receiving during this process. thank you everyone!
cakeroll
i managed to receive my money back roughly a month after i filed my dispute- i meant to update but completely forgot. i was mostly just happy for all of it to be over, but if you have any screenshots, or would want to DM me your experience, i'd be happy to add it to this post! i do believe your experience should be shared just in case this were to happen again. if you don't wish to share i completely understand and i hope that some resolution came to your case.
I will if I remember! I ended up not being able to refund because they continued to reply until I could no longer refund it. I actually found this post because I was looking to see if they made a new account somewhere but I ended up finding this post when I searched their name. They scammed a whole bunch of people apparently and dipped out on Instagram.
cakeroll
ah dang it, that's horrible news. i'm so sorry to hear they did that to you.
if you don't mind me asking, was their instagram username the same as the one i linked above, or did they change it before disappearing again? if it is different i'd love to add it to the list of accounts if that's alright with you!
Their name on Instagram now is deadgara_ and made it a private account, they blocked my old account
https://instagram.com/deadgara_?igshid=h7jcjof9xner
It was domisuko when I commissioned them I commissioned them around the same time you did