First off, I apologize to this client and any stress I may have caused regarding this commission. There was a lot going on in my life at the time and I iterated this to my client many times, as referenced in the screen shots from the above post.
I would like to state that during much of this period of lack of communication and was verbally told many times that the waiting was fine, that we were friends and they understood. However, later I had a lot of issues that stopped me from communicating effectively with many of my clients. Though it may not be an adequate excuse for some, I have severe depression, anxiety and ADD and the personal issues made communication even harder. I have recently received treatment for this issues and am working to improve on them.
I would also like say that there has definitely not been lack of communication for the amount of time specified in the case of the two clients referenced in the original post. I talk to them both as regularly as I can, and have made sure to reach out to them regarding this situation and am attempting to reach out to a third.
They have both stated that they asked Toyshn not to reference them in their post and would have preferred that their situations weren’t included at all.
As a side note I did received permission to include them.
I understand this commissioner is upset but I was only following my normal business practices in this situation. I always only offer half refunds to clients whose work I have already begun and it says that in my terms of service - they agreed to it when commissioning me and knew that I only give partial refunds for work that have been started. They've referenced my T.O.S before and there's links on both my invoices and my commissions page so I know they've read them.
They also didn’t provide proof they received their partial refund, so I’ll include that here also.
I apologize again for the delays and the stress, this client has every right to criticize me on my lack of communication but that’s it. I'm working to be better starting with the clients I still have and moving forward.
Thank you for reading!