Grifuja ✰

IMPORTANT: Upon paying for a commission, you're automatically assumed to have read and agreed to both the Terms of Service and Shipping policy (you can find it scrolling lower on this same page).

Regardless of the nature of the figurine, requesting a commission requires you to be at least 18 years old. For younger people, you will need help or proven permission from a parent or guardian.

I do not allow the resale of my figurines for a price higher than what you originally paid.

The full price of your figurine(s) may be added the respective character's worth, but upon sale of said character, unless the figurines are directly shipped to the buyer, the value of the figurine can be only added to the worth log as 10% of the original price, if pictures are added to the character's art gallery. Note that the shipping cost may not be added to the worth log. However, in the case of Closed Species characters, if a rule of said CS say that physical items may not be added to a character's worth, that rule overrides this section of the T.O.S.; To avoid confusion, I suggest adding the worth of any physical items to a different section on the worth log.

Upon requesting a commission, full or at least 50% payment is required upfront. If chosen to pay in 2 installments, a 5% increment will be charged to make up for paypal fees.

If payment is chosen to be split, the remainder has to be paid after the figurine head is completed. In the case the remaining payment isn't done or no response is obtained within two weeks after the head is done, I'll assume the commissioner has abandoned/dropped it. I reserve myself to the right to sell abandoned pieces to third parties, at outlet pricing, if I so desire. If the upfront payment is made in full, and upon completion of a figurine the commissioner does not respond within 1 month, I will also treat the figurine as abandoned.

Since I have to use physical materials to work on the figurines, if the customer gives up on the commission before boxing/shipment, only the shipping fee can be refunded; For unfinished figurines, a partial refund may be applicable depending on the progress, but no more than 50%. Finished, or nearly finished, figurines will not be refunded. Please, do not insist.

Please understand that a figurine is still my own adaptation of your character. I might need to slightly modify or simplify some features in order to craft a figurine

Also understand that my clay is dyed & mixed by hand, so some colors might be slightly off from the references

I'll provide the customer regular updates on their miniature, and ask if they are okay with the recent changes. In case the customer does not reply within 12 hours, I reserve myself the right to proceed as I see fit. This is due to the fact that the base air-dry clay used for my figurines sets with the time.

The customer may provide as many references as they want. However, if any features are inconsistent among them and a preferred one is not specified, I'll choose the one I deem more fitting.

I reserve myself the right to post the pictures of any of my commissions and their progress to my social media. The customer, however, can still request me to not post anything regarding their commission in the very case of a surprise gift, but only up until the delivery

The crafting time can take anywhere from two weeks to two months, depending on my queue and on the commission itself, so please plan accordingly. I can take urgency/rush requests, but that will cost an additional +25% fee to the figurine price.

I can choose whether or not to work on weekends and special dates, so please do not request updates during those days

In the case of unforeseen events that might delay the customer's commission, I'll warn them as soon as I can

I really appreciate if you can tag or link me in any social media if you post a picture with your commissioned miniature(s). This, however, is not mandatory

Minors: I'd rather not be given any personal information of minors. If you are a minor and would like to commission, have your parent or guardian allow the package to be shipped in their name instead, since information like full name, address, e-mail and phone number are required.

IMPORTANT (mostly directed at EU customers): The parcel is sent as "gift" since I am not a company and thus I'm unable to emit tax receipts, so in order to release it from customs once it gets to your country, please select the option accordingly. I am not responsible for parcels retained at customs.

Shipping price increases accordingly if the package surpasses the 500g (1.1 pound) weight threshold. The maximum weight limit is 4kg (8.8 pounds).

I am willing to ship multiple orders in the same package. This means holding onto a package to ship multiple orders from the same person across an extended period of time and also shipping different orders from, for example, a group of friends that live nearby or that can ship their respective orders among themselves at a cheaper price. That being said, I am not responsible for any disagreeaments amongst people that shipped multiple orders together.

Shipping, by default, made via "Correios do Brasil" economy shipping, which has a 19 to 23 day ETA. A tracking number is generated upon posting, and it will be sent to the customer so they will be able to track their order (I will also follow the tracking). There are other shipment options on the same company, with earlier ETA, but those are slightly more expensive.

Standard shippig has a 14 to 18 day ETA and costs $39

Priority shipping has a 8 to 12 day ETA and costs $43

A commission worth more than $250 across multiple figurines will be shipped as priority with no additional cost.

A commission worth more $500 across multiple figurines will have priority shipping for free.

Please be sure to double-check the delivery address. No refunds will be made in case the customer provides me the wrong address and the package is returned by the courier company. If upon mistaking your shipping adress and having the package returned to me, another shipping fee must be paid to have it sent again to the correct address.

I am not responsible to damages to the package or its contents during shipping. Clay figurines of any sort are, by default, expected to be fragile. If you are REALLY afraid of damages, choose priority shipping, which is much safer compared to the other two options. Either way I will always be extra generous with the padding and labels/fragile warnings to avoid damages as much as possible.