Seemingly permanently stressed and tired, Phantom is somewhat overwhelmed by his job, but refuses to change it. Nursing was always his goal, having a strong drive to help others, he constantly pushes himself to do better and help more. However this drive makes him an excellent nurse and carer, always looking out and advocating for his patients, ensuring they get the best care and are truly listened to by doctors. On more than one occasion he’s stood up to his superiors, but putting his neck out in such a way has both earned him respect and frustration from co-workers, as he can be bull headed and refuses to back down at times.

This passion has occasionally got him into hot water, as the need to help doesn’t end when he leaves the clinic. On more than one occasion he’s had run-ins with various gangs, either as he’s tried to intervene, or help victims. He’s become uncomfortably familiar with the Escher Family, and more recently the Pasta family after his co-worker's brother was shot during a fight with the police. And while he dislikes crime in general, his desire to help others outweighs his reluctance.