So, as far as I know, this user doesn't have a Toyhou.se account. But they are pretty active in the Furaffinity and Deviantart communities which have plenty of crossover here, so hopefully this will reach plenty of people.

Long story short, I paid them $350 for 12 pieces of art. 8 months later, I have only received 2 of them and Lakrust has now gone silent on me, ignoring my attempts to get the rest of the art or a refund.

You can read my full explanation in this Google Doc: https://docs.google.com/document/d/1Rjms6cNIyt6XkrZKTdVyaT-j1RqkYA99m4WbcKSXjqI/edit?usp=sharing
Or my original post on Furaffinity: http://www.furaffinity.net/journal/8623417/

UPDATE 12/22/2018: Lakrust has returned to FA and is promising refunds to those who she did not deliver art to. https://www.furaffinity.net/journal/8922104/