I also was contacted with this same scam just an hour or so ago, thankfully I’m naturally suspicious and immediately did my own digging and even contacted discord support personally and they confirmed that it is in fact a scam. The image of the email they sent me seemed to more elaborate than the ones I saw earlier on this thread so I’ve included a link to the screenshots I took (I could not for the life of me figure out how to get a link to add the images directly so for the time being I just created a character and put the images there until I can figure it out, since it’s very late for me) https://toyhou.se/26975367.discord-scam-screenshots/gallery
Wanted to bring this to the attention of anyone who uses discord, as my account got hacked yesterday by a very convincing scam and I don’t want any more people to fall for it :’)
PLEASE READ! THIS SCAM IS VERY DANGEROUS AND MAY BE VERY CONVINCING TO SOME!
The scam will open with someone either from your friends list or from a server you share DMing you. They will send a message saying they accidentally reported your discord account for something really bad and if you don’t file an appeal, both your account and IP address will be permanently banned from discord. They will say how sorry they are and include a screenshot of a discord email that states this offense, a ticket number, and instructions on how to file an appeal. The email screenshot will look real and even has the official discord support email as the sender. However it is faked.
The person who was hacked will then ask you to reach out to the ‘discord support member’ mentioned in the email, encouraging you that they’re doing the same and if you act fast, you can save your account.
The ‘support member’ I was directed to went by the name of Chao Chen. This same scammer may be the one speaking to everyone who falls for this, or it may be someone different, but either way, be wary. They will have a profile on discord that claims they’re a discord support team member seeking to rid discord of scammers (the irony)
They will also send a transcript that contains some of your account details, to make you think the scam is real.
The scammer will ask for basic information like your age, date of birth, and other questions seemingly related to your account identity. They will send you an official-looking card affiliated with discord that shows their specialty and position in the company. They will also request your discord ID number and then request you to temporarily change the email associated with your account to a burner email for “screening.” I made the mistake of letting my anxiety best me and agreed to this, but this step is how they steal your discord account. Once you have changed the email, you require a code sent to that email to change it, meaning you are now locked in to the scam email.
After this step, your account will be stolen and near the end of the scam or once you find out something is wrong, they will change the email, kicking you out. I tried to log back in using that email and my password but to no avail; they will change the email as soon as they can so you can no longer log back in.
If you haven’t figured out til now that this is very suspicious and is likely a scam (sadly I did not) they will next ask you to complete a “federal security check” and request you send them a small sum using your bank, PayPal, or card. They assure that the money will be returned in accordance with policy, but this is a lie. This was the point I finally got some sense and realized I was being scammed, and blocked the fake support member before I had my money taken. They then kicked me from my account and are now using it to spread the scam to others.
The scammer will also say small things to sway you into believing their lie. Threats like they have higher-ups monitoring the situation and telling you to “be careful and follow the instructions exactly”, official-looking documents, transcripts, etc, and acting like above all else they wish to help you get your account back.
The friend/server member who initially sends the scam will have already fallen prey to it, so block their account and be sure to warn any mutual friends/servers you share.
TL;DR; THIS DISCORD SCAM WILL STEAL BOTH YOUR ACCOUNT AND YOUR MONEY! BE WARY.
If your account was hacked, please reach out to Discord Support immediately. I will update on wether or not I get my account back and what they did to help, as of right now I am still awaiting a response.
Stay safe and please share this information where you can
edit; I never got my acc back as of this point :(
edit 2: after a ridiculously long amount of time, I did get my account back! But sadly it corrupted several accounts already. Good news though, I managed to get some screenshots of DMs that my -hacked- account sent to users. These will be posted below.
That is a newer iteration of the scam email and thank you for getting those screeshots- I've been procrastinating but I'm gonna add a bunch of screenshots to this thread and yours would be appreciated as an example if that's ok!
hey guys, i need a bit of help right now, one of my friends contacted me saying something very similar along these lines and im not sure if something will actually happen to my discord account if I don’t reach out to the account😭
hi, just commenting here to bump this and say that the scam is very much still going on. basically the exact same as the OP's but my "discord support" was a different name, image below
this only happened to me a couple of days ago, but i did immediately contact actual discord support and they said they would look into it, though we all know disc takes forever to actually do stuff so i have yet to know whether or not i will get my acc back.
but anyway, please everyone be careful because just as OP, i did lose both my account and my money. remember that actual discord support will never be a discord account, you must send an email to contact them. also, you can check yourself to see if you actually have any reports on your acc on discord in settings -> privacy & safety -> standing, so i would suggest checking that. take care everyone <3