MarzGhoul: Overdue/Ghosting

this is a very frustrating read.   as an artist,  it is first & foremost YOUR JOB to communicate with your customers if there is going to be a delay in their commission.   bottom line.   real life happens & yeah that sucks,  but the customer should never have to reach out to you this many times for even basic communication about their piece.   personally i get anxiety if i don’t communicate with my customers after even a week without progress.  it’s their right to know if you cannot meet a deadline,  self—imposed or otherwise.

your customers also don’t need to know the nitty gritty details of WHY their piece will be delayed.   it might come off as making excuses / justifying the delay at that point,  or even worse that you’re fishing for pity.

remember,  the artist/commissioner relationship is a BUSINESS TRANSACTION.   you are engaging in a BUSINESS TRANSACTION when you take someone’s money to make them art.   when you fail to finish your end of the deal,  it isn’t just you personally who looks bad :  it’s your business too.   that’s why this thread is still up & should remain that way even if OP gets a positive conclusion.  :/

edit :   if it isn’t clear, the ‘you’ in question is the artist,  not the OP.   ‘oh toyhouse got lost in the shuffle sorry’ is only a valid reason if OP had to contact you once.   maybe don’t have so many tabs open at once if you can’t handle it or keep your queue available in a sticky note on your desktop if you struggle to keep track of that sort of thing.

The lack of responsibility on the artist's part in this situation is appalling.  160 dollars in commissions being fumbled, with absolutely no updates on top of that is ridiculous and shameful.  They have no excuse and if they were having personal issues, they should've contacted you as soon as they could've, not relied on you to message them.  Hope you get your money back OP.

Vossed I am hoping I can this time around with the second case being opened. I was hoping to avoid having to deal with opening a second case since the first one was denied, but doesn't seem like it xC. They removed me off their trello too so they are aware that I wanted to cancel. Makes me iffy now getting any big commissions. Got scammed a few times last year by some people off ych (which I'd been using it for a long time and the scamming became rampant due to boosty use), so this big one stings xC

hakaisatsu thank you for putting into words what I've been exactly thinking. The full details of the delay was very uncomfortable and I did ask them here on the thread to put it into a spoiler as it might be triggering for others and they never did >> And no worries, I will be keeping the thread updated and will stay up.

beneaththebrine Thank you! I'm hoping I get it back with this second case at least. The credit company didn't tell me the first time to send in anything, but this time they did at least ><.

I jumped on to TH to post a warning myself and was sad to see Marz's name here already. They appear to be going through something very serious. Had there been better communication and a queue that didn't keep growing, I probably would have waited. Based on Marz's socials going quiet or mostly quiet, getting the refund was the best choice anyway.

I purchased two YCHs on Dec 20 (https://www.deviantart.com/comments/1/1003625108/5104516841) and waited a bit before following up since it was the holidays. I checked in on Feb 15 on DA, with the message left on read. Then I made it public by commenting on that chain in March. If you read the comment chain at the link, you'll see I wasn't even added to the queue until early February.

Eventually, I saw the writing on the wall. I requested a refund (also viewable at that link). I actually waited a little longer than the agreed-upon time, at which point I opened a dispute. No response.

Not. One. Not on Paypal, or DA.

I opened the dispute on Apr 15, and escalated it on May 1. No response to that, either.

Today, the money was automatically refunded to my account because Marz still didn't respond. If I'm being cynical, it was a way to drag out the time before losing the money. If I'm not, I do hope Marz is still OK. 

mondegrun No worries, thank you for posting. I had originally posted this trying to get in contact with other users to see if anyone had heard anything from Marz at all but it seemed no one really on TH had commissioned them. Glad to see you were able to get a refund via paypal at least.

My last response from them was here on April 6th on the board and they're actively checking instagram, but have ignored my messages via DM on insta so it is what you make of it. I assume same boat as waiting for it to drag out on my end, but I gotta wait another month now in regards to the case when I send in screenshots (they recommended I make a whole document explaining everything) and possibly see it get denied again (synchrony bank never answered my question too if they were able to get in contact with the artist or not).

Same, I was ok with the initial wait, but when it came time that it was almost the end of my Winter quarter and I still haven't heard anything (around the end of march), I started getting concerned that I wasn't gonna get anything back and didn't want to wait till the end of Spring quarter to see if I'll receive a message or anything :/. All I want is the money back so I can find another artist to get his reference sheet done. I've been pretty much stonewalled in a way wanting to work on him due to this just sitting on his character. I would've been ok if there was better communication, but the lack of it is upsetting me.