sorry for the comment on your main but my ticket (id: 127334) has not received any response, and it is about someone who has been emailing you for over a year with absolutely no response about a temporary ban that has not been upheld (KhaoticKoda). Their account was temporarily closed for an age mistake and they are now 18 and are willing to show their birth certificate if necessary. please please PLEASE respond as it's been over a year without any communication.