Update March 05, 2024 (2 Cases: 1 Open, 1 Closed) just wanted to give an update that my $25 case opened on Feb 26th is still open but the Paypal representative I spoke to this morning said that because the claim was internal (as in made via Paypal itself rather than externally through a bank) I should expect an update or decision within the next week or so. Paypal only gave me until March 7th to respond, so I did so, but I will also be waiting on any updates from Sheller this Friday. (just mentioning this since I saw some comments where people feared a paypal dispute could drag on for months(?), and wanted to share what I've been told)
the $70 e-check situation seems to be too complicated for paypal's UI to clearly describe, unfortunately. No case had appeared for the pending eCheck in my Resolution Center since the funds never actually hit my account, but it was still a transaction covered by the 180 day blanket chargebacks. As of yesterday the $70 seems to have been retroactively given a case by Paypal so that they could mark the transaction as a "Closed" dispute. The check failed to clear and has been marked as "Canceled" by Paypal's system, and confusingly the website says the case was closed in the buyer's favor while their phone system claims it was closed in my (the seller's) favor. The human rep I spoke to this morning said that because the buyer cancelled the claim, "the sender is liable for the dispute in their system" and this corroborates with the email I received. So I think this $70 case is a situation where paypal is making it difficult to 100% verify clearly, but I want to point out that it does look like the $70 dispute was closed by Sheller. (screenshots attached) (The check being cancelled is a good thing for my situation as I had already messaged Sheller that I wouldn't send the design until payment was actually received + I don't accept echecks--I am not owed this $70, just to be 100% clear)
I'm sorry I'm not able to say anything more definitive than this right now since this specific case was sort of a chargeback on schrodinger's echeck to begin with. but it's potentially one of the 11 reversals[1] if that's being done in chronological order since the echeck was initiated right before this whole debacle began.
mai
Update March 05, 2024 (2 Cases: 1 Open, 1 Closed)
just wanted to give an update that my $25 case opened on Feb 26th is still open but the Paypal representative I spoke to this morning said that because the claim was internal (as in made via Paypal itself rather than externally through a bank) I should expect an update or decision within the next week or so. Paypal only gave me until March 7th to respond, so I did so, but I will also be waiting on any updates from Sheller this Friday. (just mentioning this since I saw some comments where people feared a paypal dispute could drag on for months(?), and wanted to share what I've been told)
the $70 e-check situation seems to be too complicated for paypal's UI to clearly describe, unfortunately. No case had appeared for the pending eCheck in my Resolution Center since the funds never actually hit my account, but it was still a transaction covered by the 180 day blanket chargebacks. As of yesterday the $70 seems to have been retroactively given a case by Paypal so that they could mark the transaction as a "Closed" dispute. The check failed to clear and has been marked as "Canceled" by Paypal's system, and confusingly the website says the case was closed in the buyer's favor while their phone system claims it was closed in my (the seller's) favor. The human rep I spoke to this morning said that because the buyer cancelled the claim, "the sender is liable for the dispute in their system" and this corroborates with the email I received. So I think this $70 case is a situation where paypal is making it difficult to 100% verify clearly, but I want to point out that it does look like the $70 dispute was closed by Sheller. (screenshots attached)
(The check being cancelled is a good thing for my situation as I had already messaged Sheller that I wouldn't send the design until payment was actually received + I don't accept echecks--I am not owed this $70, just to be 100% clear)
2 months, 11 days ago