I bump mine once a week.
Do you think staff should post an update?
874 Votes
Yes! I want to know what's going on!
13 Votes
Nah, I'm good
Closed! Thank you so much to everyone who helped boost this and get the mods back <3 I don't feel like this thread is needed anymore, so I'm going to lock it. <3
Original thread content:
Hello! I know there's been a lot of concern (especially in this forum) about where all the mods are. A lot of us have tickets that have gone unanswered for months - some over a year - and there hasn't been much of an update from anyone on the toyhouse staff about what's up with that. The last post in the "announcements" forum was 1 year and 2 months ago. I recently decided to email support, and the following is my email and their response. I just wanted to share it with you guys to hopefully answer some questions. I'm tagging admin, lulu, cy, minsu and jaywalk in hopes that they see this thread, so if you have any questions for them regarding this topic, or want to request an actual announcement/update from them, comment below!
My Email:
Hello! It has come to the attention of many toyhou.se users that the mods and creators of the site appear to be almost entirely absent. There is a lot of fear that the site will experience a fatal bug and go down with nobody to fix it. Will we lose all of our characters and art? What about those of use that are paying for subscriptions?
So firstly, I was hoping to find out more about volunteering to be a mod for the site. Personally I have a ton of free time (thanks covid) and plenty of experience as a manager, as well as moderating online groups and forums. If I could donate my time, I would do so gladly.
Secondly, I know toyhouse is a side project for the creators, but is there any way the community could get an update just to know that someone's still alive out there?
Thank you for your time- toyhou.se is my favorite website and I truly want to see it succeed in every way. Hoping to hear back soon. <3
- lohkiit
Response:
Hi lohkiit,
Thanks for reaching out, and for offering your time and work! The team's
currently not looking to expand, but will put out a public notice when
we decide to take on mods.
We're still actively fielding tickets and keeping an eye on server
health, and are definitely around to handle any site-breaking bugs or
outages.
With regards to a lack of updates, most of my attention right now is on
improving current code rather than introducing new features. The
codebase hit the size where it's troublesome to make changes without
breaking things, which has made it difficult to respond quickly to
feedback and bugs; I'm currently working on a partial rewrite which will
take awhile but should make it easier to make updates without breaking
the site moving forward.
My secondary priority is expanding the suite of mod tools so that it
takes less time to field tickets, which will hopefully help with the
clogged up ticket desk -- we won't be looking to recruit until after
these tools have been updated.
Unfortunately since neither of these jobs are front-facing it might look
like like radio silence for awhile, but I'm still present and available
for questions, feedback and concerns!
Hope that eases any worries; just let me know if you have any other queries.
--
Lulu
Toyhou.se Support
*All that being said, please remember to be kind! The staff of this site are wonderful people, and under no circumstances should anyone be rude to them. As they've said many times, this site is a side project.
i've bumped my ticket quite a few times, no answer. in fact, they had no problem helping me last year (i need to view some characters on a banned account to download their art, they let me see the characters last year but come this year just stopped and i hadn't had time to download the last 4 sonas of mine (who have at least 200 pieces of art between the four of them)) but come this year they're fully ignoring my ticket and emails. it's strange, i wonder what happened.
also for anyone looking for a new place, i would highly recommend refsheet.
Yeah, some of my tickets have been answered, some haven’t this year.
As for alternatives, refsheet is... ok. Definitely a WIP. Someone mentioned Sonagrove and I looked into it. It’s in closed beta right now, but from the info on the site it sounds promising, so I’ll be keeping an eye on that one.
oh yeah, it's def a wip but for how far along it is it's pretty good. i haven't really had many issues with it personally. i just checked out sonagrove and it looks really good :0c i'll be keeping an eye on that, too
For an alternative site, if anyone's interested, RPRepository.com is like, fantastic; It's an RP based site (Though that's not like, required or anything), and it's absolutely wonderful!
You only start with 10 character slots, but more can be purchased / people are usually open to trade slots for art and stuff. :) The community, at least so far as I've seen in my uhhhh 7 now? years of being there is absolutely lovely. c:
The site also recently went through a whole redesign to a 2.0, so it's got some snazzy features it didn't previously have :D
https://toyhou.se/~forums/18.announcements/173533.this-week-s-downtime-and-an-update-
Posting this link as a heads up
Honestly idk what to think of the admin post. It felt so forced.
They should have adressed the sites problems faster, even if it would have been on saturday and a short post. ESPECIALLY the ticket part should have been adressed faster! And...this "Since I don't use the forums or hang out on Discord, I'm blind to community concerns or moods unless directly informed." is..not good at all, as it makes it sound like the Admin doesn't give a shit about what we don't like and want changed.
Honestly guys, be happy we are getting communication, this made me outrageously happy to know what's going on, I had no idea it was just one person working on everything. I also had no idea what her priorities are at the moment.
We need to be happy that she is trying her best and trying to keep us in the loop