I’d like them To address this new rumor that the site is shutting down... cause that rumor is now floating around on Discord.
Do you think staff should post an update?
874 Votes
Yes! I want to know what's going on!
13 Votes
Nah, I'm good
Closed! Thank you so much to everyone who helped boost this and get the mods back <3 I don't feel like this thread is needed anymore, so I'm going to lock it. <3
Original thread content:
Hello! I know there's been a lot of concern (especially in this forum) about where all the mods are. A lot of us have tickets that have gone unanswered for months - some over a year - and there hasn't been much of an update from anyone on the toyhouse staff about what's up with that. The last post in the "announcements" forum was 1 year and 2 months ago. I recently decided to email support, and the following is my email and their response. I just wanted to share it with you guys to hopefully answer some questions. I'm tagging admin, lulu, cy, minsu and jaywalk in hopes that they see this thread, so if you have any questions for them regarding this topic, or want to request an actual announcement/update from them, comment below!
My Email:
Hello! It has come to the attention of many toyhou.se users that the mods and creators of the site appear to be almost entirely absent. There is a lot of fear that the site will experience a fatal bug and go down with nobody to fix it. Will we lose all of our characters and art? What about those of use that are paying for subscriptions?
So firstly, I was hoping to find out more about volunteering to be a mod for the site. Personally I have a ton of free time (thanks covid) and plenty of experience as a manager, as well as moderating online groups and forums. If I could donate my time, I would do so gladly.
Secondly, I know toyhouse is a side project for the creators, but is there any way the community could get an update just to know that someone's still alive out there?
Thank you for your time- toyhou.se is my favorite website and I truly want to see it succeed in every way. Hoping to hear back soon. <3
- lohkiit
Response:
Hi lohkiit,
Thanks for reaching out, and for offering your time and work! The team's
currently not looking to expand, but will put out a public notice when
we decide to take on mods.
We're still actively fielding tickets and keeping an eye on server
health, and are definitely around to handle any site-breaking bugs or
outages.
With regards to a lack of updates, most of my attention right now is on
improving current code rather than introducing new features. The
codebase hit the size where it's troublesome to make changes without
breaking things, which has made it difficult to respond quickly to
feedback and bugs; I'm currently working on a partial rewrite which will
take awhile but should make it easier to make updates without breaking
the site moving forward.
My secondary priority is expanding the suite of mod tools so that it
takes less time to field tickets, which will hopefully help with the
clogged up ticket desk -- we won't be looking to recruit until after
these tools have been updated.
Unfortunately since neither of these jobs are front-facing it might look
like like radio silence for awhile, but I'm still present and available
for questions, feedback and concerns!
Hope that eases any worries; just let me know if you have any other queries.
--
Lulu
Toyhou.se Support
*All that being said, please remember to be kind! The staff of this site are wonderful people, and under no circumstances should anyone be rude to them. As they've said many times, this site is a side project.
a week ago I and my friend submitted a ticket each on a person who posted my art uncredited after the fact that a year ago they never paid for it. Though the situation has no signs of being resolved.
sent in two tickets three months ago about the same character and neither one has been answered yet. the character in question exists in two instances (not sure who the true owner is) with galleries of 39/50 images each, almost all of which are improperly credited in both. i'm considering talking to the owner of the cs about this instead at this point since it looks like i won't be getting a response anytime soon.
This is insane... I sent in a ticket 7 hours ago about someone doing fav farming and spamming, and... It was answered 14 minutes ago... Meanwhile.... Y'all are still dealing with your issues. That's... Ridiculous.
My ticket regarding a FNAF Vincent OC (not inspired, but basically Vincent when you'd order him off of Wish) also hasn't been answered yet. Been 4 months.
I've been waiting over a week for them to answer my ticket regarding LavenderSpirals, who purchased two characters from me for $720 then did a force refund after I sent them through the trade feature. They've also scammed 2 artists on FB using the same method. I've been waiting for them to review my case & hopefully send me back the character profiles with all of their art.
So far my wait is now 2 months, 9 days. https://toyhou.se/~forums/14421.help-questions/153899.reupload-a-previously-removed-character