Help and Support Thread

Posted 1 year, 5 months ago (Edited 1 year, 12 days ago) by Basaltiskt_Cadaver

Please read our Rules, FAQ and through the thread before asking questions! They may already be answered!

We'll get back to you ASAP!

DessertDingo

Hi hi! Sorry! I forgot to remove a character from the world before transferring it to its new owner, is there a place to mention them so that they can be removed? If there is and I'm just missing it I'm so sorry ;; I've made sure to remove other characters who haven't been transferred yet but are pending to avoid this mistake again ;;

Basaltiskt_Cadaver

DessertDingo
No need to apologize, sometimes it just slips your mind! Unfortunately we do not have a place specifically for that (yet). But you can send the link to the character here (or to me in DMs) and I can remove them from the world.

Also, I love all of the furbies, omg   

batclawsss

Hey there! Sent a join request for this world, made a bulletin. It says I “cannot contact this world” and I’m not sure what that means :(

Basaltiskt_Cadaver

batclawsss

I'm sorry you're having trouble joining the world! Unfortunately this is an error on Toyhouse's side of things. I tried to invite you directly to the world and it said that you couldn't be invited. You'll have to send a ticket through the HelpDesk and hope that it can be fixed ☹

DessertDingo

Basaltiskt_Cadaver

Thank you so much ^ ^ https://toyhou.se/17731097.zuzu This was the character ;v; 

Also aaah thank you !! ^ ^ I love making them!

batclawsss

Basaltiskt_Cadaver how do I submit a ticket ?

Basaltiskt_Cadaver

DessertDingo
I've removed them from the world!

batclawsss
If you scroll all the way down to the bottom of the page, click this button. image.pngThen, you'll click '+File Ticket' and that's how you can let them know what's going on. Make sure to select 'error/bug' from the drop down menu!

SkeletonESC

Hello! Can you specify what the bulletin link thing is. Does it have to be in a substantial post or  can it be a post with JUST the link? And can i put the link on my profile for a while instead???

Basaltiskt_Cadaver

SkeletonEsc

It can be just be a bulletin with the link, you don't need to ad anything extra if you don't want to!

And unfortunately we do ask that it is in a bulletin. Though it may be deleted around 24 hours after first posted if you don't want to keep it up.

Sketchy07_Adopts

I am having the same problem as batclawsss, I made a bulletin and tried to join only for it to say I can't contact the world ;3;

Basaltiskt_Cadaver

Sketchy07_Adopts
This is an issue we're aware of and working on fixing! I'll be making a ping list for everyone who's contacted us about not being able to join when the issue is resolved. 

My deepest apologies for the inconvenience, we'll have things fixed as soon as possible.

Basaltiskt_Cadaver

_The_acid_rain_

All adopts must have an indication of what you are looking for in their name. 'Adopt' on it's own isn't enough for us to properly sort them.

If you are looking for offers please use (OTA) in their name. If you are looking for art use (Art). If you're looking for a set price use (Flatsale) or (FS). If you're looking to trade put (Trade). And if they are an auction use (Auction) or (BTA).

Once they have these in their name they'll be accepted into the world.

SodaPlush

Hellooo, ive made a bulletin but i cant send a join request 😔 what to do?

Basaltiskt_Cadaver

SodaPlush

Hello! Unfortunately due to an ongoing issue we are not accepting any join requests at the moment. BUT I can add you to a ping list for when the issue is resolved if you would still like to join in the future!