Hi all, I'm looking for a bit of advice...
I'm a frequent commissioner both on and off site, and lately I've have quite a few sour experiences w/my artists. In more than one instance, I'm left waiting for my art for months on end w/no communication unless I chase down the artist myself and ask for an update. Usually, I'll wait about a month or so before messaging them, as I feel that is an inappropriate amount of time w/silence... In my last few commissions I've gone on to make it clear I'm fine w/waiting, I would just appreciate if they would let me know if there were going to be delays. I've been waiting for a headshot for the past 4 months now, and each time I message the artist they run me a different excuse like; "Oh sorry, I forgot!"... and this is the norm. now when I commission people. :/ It's happened more than once, with more than one artist, and it's getting super frustrating.
What can I do to promote better communication, or protect myself better as the commissioner? In the last few cases, I've gone the extra mile to check their que, look at their socials to see if there had been any other negative experiences w/them, yadda yadda. In the case of the headshot artist's, their que was empty and in their TOS it states they will complete the art within a WEEK, otherwise they will TELL you if there are issues. They have not (without me asking). My characters mean a lot to me, and some of these commissions aren't what I would consider cheap... (like $50+ on average for one piece). I use my recreational spending money on art as it's what makes me happy... :/ Sorry if this is a mess, it's been on my mind for a while.