ceginus i'm really not sure either tbh — you'll definitely have to keep up with asking seucwi for updates, and i'd set a deadline, even if it gets missed or pushed back. just make sure you're getting what you've been promised, the compensation should be for the fact you've waited for so long, on top of your original request.
update 9.30 because of the update, i have decided to change the title of this post from "service review" to a beware. this decision has been made because of new information and proof by other parties that will be expanded upon and linked below. this is not an update on my personal experience with seucwi, rather to bring to light two individuals who have come forward in the comments of this thread with their own experiences. firstly, ceginus's situation with seucwi where seucwi has owed ceginus a custom design since 2020, and has yet to receive any WIPs. this was via a trade back in 2020. secondly, MiniMilkshake1001's experience with seucwi stems back to 2018, where MiniMilkshake1001 won a raffle that had been posted on Seucwi's dA page back in early 2018 — at the time, under the name "SERA-P". this raffle has since seemingly been deleted from the dA page, and while there was no money or trade agreement involved, it's still another instance of seuwci ghosting on promises. I would also like to add in here, as well — yes, these screenshots are relatively old, with interactions from 2018-2020, |
hello. i don't really know how to go about this so i apologize if anything is hard to understand or unorganized. i've tried to include every bit of information, but if there is something that isn't clearly stated or hard to understand, i would be more than willing to elaborate or provide more context / information if i can. all in all i guess this is a service review? i'm not sure — make your own opinions on if it's just a review or a PSA or a beware. godspeed reading all of this, soldier.
about two years ago ( aug 2021, specifically ) i AB'd a design by seucwi — specifically, the first auction adopt of the frankenhound wine set. auction had a sb of 85usd, an AB of700usd, and two tiers of rewards at 300usd and 500usd. you can see a PDF preview file of the entire dA webpage here and a screenshot of my comment deciding to AB the design, and seucwi's response to it. this specifically took place on august 18th, 2021 - at this time i was very new to the adopt community, i had just gotten into it earlier that year, and made my TH account in feb of 2021. being very new to adopts and even commissioning art, at the time i didn't know about the service review forums.
after my AB comment, i sent a note through dA with my email for the invoice. you can see the screenshot of the full conversation here. tldr; i asked what the tiers were for, because the rewards weren't posted anywhere. seucwi says the plan was to do a drawing but didnt know what, and said that if i want one that'd be fine. ofc i said okay. i received the files for the design & original chibi artwork after i paid, and thanked seucwi. i paid the very same day i ab'd the pinor noir adopt, in full, the link includes proof, with personal information blacked out for privacy. same day, seucwi messages me the traits for the frankenhound through discord.
below i will give both a basic rundown of the interaction on discord in text and supply screenshots in the spoilers, so this doesn't get too long.
you will also see that i did include messages from the previous screenshot in the following ones, so you know that i'm not cropping anything out.
our conversation on discord goes as such,
screenshot one — receiving trait information, and then i message seucwi on 02/18/2022 about the tier rewards, asking if seucwi had decided on what to do for them. that is the very next time i talked with seucwi after 08/18/2021.
screenshot two — as you can see on the bottom of the first & top of this one, seucwi originally offers a bust portrait — at this point, i've been in this community a year and a single bust portrait with two tiers sounds strange to me, so i ask for a bust & full body. seucwi agrees, asks what style i'd like. i ask what's offered, and we choose painted. then silence from seuwci. HOWEVER — i can't quite remember when exactly it was that seucwi was going through some personal problems ( this was posted in the frankenhound server as an announcement ) so i didn't really mind too much. i understood the situation that was told to everyone in the FH server, so i didn't bother for like a year until i saw seucwi being active in it again. on 01/26/2023 i message seucwi again. no answer. again, 06/03/2023 i message seucwi again and get a response after two minutes.
screenshot three — mostly reminding seuwci of the character and thanking seucwi, saying i'm excited to see them. just a few days later, on 06/12/2023 i get a sketchy bust WIP. admittedly, i do not respond to it except for a heart — idk why exactly, maybe i was working? but anyway. nothing after that, so i ask again on 07/24/2023 if there are any updates.
screenshot four through eight — this is where things really Happen. i ask if we can have a talk about the adopt. at this point, it has been nearly two years since i bought the design, which again was 700usd, and all i had to show for it was an extremely sketchy bust and nothing else for a little over a month after that. even before this, i had already planned to rehome the character all together — i fell out of love with the design, completely, because of the long wait, and there was just this anxious part in the back of my head that kept saying that i'd just never get the extra art. i'll let you all read the messages for yourself. at the time of having this conversation, i was also talking with some friends and third parties for advice, or just to vent my frustrations (to my friends).
i would like to jump in here real quick — sorry — but i must reiterate here as well that the reason why i did the tiers was because of the extra art that was advertised,
i wouldn't have AB'd him or gone up so high if they had not been there. they were an incentive & a promise, not charity.
again, cutting in. a lot of people have pointed out to me that there was some guilt tripping in the conversation i had with seucwi.
admittedly, i had planned to post this whole ordeal much much sooner than this, but chose not to because i felt bad, and i was worried i would put seucwi in a worse financial situation. so i guess it worked.
there were also a lot of statements that stood out to me during this —
"i didn't know what i could or couldn't handle at the moment but still gave you the option of choosing art from me" and when i pressed that topic, the reason i get is "it's honestly because i love to give too much".
again, yes, there was a time where seucwi was on a hiatus. as i stated, i understood then and still do now. at this point, i just give up and ask for extra art as compensation.
we settle on two sketch pages, because seucwi says its something "i can complete in a short amount of time."
screenshot nine — 08/01/2023 someone shows interest in the FH and i ask for an update as well as an ETA. seucwi says "by the end of this month" ( end of august. ) i wait until 08/30/2023 before messaging seucwi again asking for any updates. seucwi says yes, just got back from vacation, wants to get settled. i don't respond, i'm emotionally tired at this point, and a few days pass. i message on 09/03/2023 when i have the energy to.
screenshot ten — wouldnt you know! i get left without a response on sept 3rd. so i message two days later, 09/05/2023 asking for updates. nothing, again.... which brings us to when i began to take the screenshots, 09/14/2023. i remind seucwi that it's two weeks past the deadline that seucwi set.... and seucwi says that it was from vacation to a family reunion. i'm.. kind of confused, because i thought seucwi had gone home, but its not like i need to know exactly what was going on. i just want updates to know it's being worked on, or that the deadline needs extension.
screenshot eleven and twelve — i want to preface this knowing that i was an asshole here, and i had no business to say what i did and it was an extremely out of pocket comment. at this point, i was tired, i was irritated, i was aggravated and EVERYTHING in between. i let my anger get the better of me and said something out of line for the first time ( at least, i think? ) during this whole ordeal. yes, i know i was a dick. the conversation gets somewhat heated, and seucwi literally threatens to not finish what's owed to me.
"it's not a threat" but literally says "unless you wish for me to make sure i get any artowrk for you done"....
as if it hasn't been two years by this point and radio silence, and this is a paid service. so i give up. i don't respond - there's no point.
seucwi comes back to "apologize" ... but doesn't, really?
screenshot thirteen — new ETA is september 25th. on sep25th i get the artwork and i stare at it for a minute. and i'm just like, you know what? i'm tired, i'm done, i don't want to deal with this anymore — so i simply don't. i say thank you and that's that. i download the files from discord, i upload them to TH. i could have said something about how the two sketch pages were meant to be "compensation" for the long wait, but i'm genuinely so tired. like i literally felt so emotionally drained that i went to sleep two hours after this.
at the end of it all, yes ... i got the artwork for an adopt that i paid 700usd for over two years ago. i'm not going to tell you not to buy from seucwi or participate in the frankenhound species — this is my personal experience, and all i will say is that if you do commission seucwi, to be on top of wanting updates. i don't think the client should have to run after the artist every time for an update ( yes, seucwi came to me a few times with WIPs, but i noticed a trend where it would be a few days after our last conversation, and then radio silence again with nothing. ) i don't think clients need to know every single thing an artist is doing, but major updates should be a given — if you're going on vacation, if you have tests to study for, if literally there is ANYTHING that is going to make you push back your deadline, the client should know that, at the very least. and, from what i could find while investigating to see if i'm the only person that's had something like this happen with seucwi — this isn't a one time thing, this isn't an isolated event.
this is repeated behavior from seucwi. that link will take you to the "general thread for psas" that my friend found, with a conversation surrounding seucwi was taking place, and seucwi's responses. ( and if you're wondering, the trello hasn't been touched since 2021. )
in conclusion..... i wish i knew about the service review forum before. i wish i had looked up anything that would give me even the slightest clue about what would end up going on. i wish i didn't buy this character.
i've worked with a lot of artists, a lot of adopt designers that offer extra rewards based on bids / tiers / ab's. this is, by far, the most draining experience i've had.
i have a stash here that contains all of the screenshots, in this post, as well as extra pdf preview files of; two FH TOS posts on toyhouse, warning & strike policy for FH, the FH TOS google doc, and the characters "ownership" page, to show what everything looked like at the time of taking the screenshots, so you can see the TOS & policies for yourself.
I had soo many issues with them when frankenhounds were new They had a nsfw section of the discord despite them being a minor at the time and would actively join in the conversations there They would bully people they didn’t like in the server all the time as well They’d actively use their owning over frankenhounds to push everyone around and get stuff off people They’re gonna end up the same as Luxbytes if their not careful
OMG!! This is all absolutely insane. I remember participating in the fh species for a VERY small period of time bc I got to take part in the first myo they hosted and just couldn't connect with my design at all. I remember this artist and it's just a little insane to kinda see it come back full circle.
I'm sorry enzarai for your experience, I feel like you stood up for yourself and YOU REALLY DO HAVE THE PATIENCE OF A SAINT!! I hope you can somehow attain your money back because $700 is NOT pocket change.
omg I just found this while explaining to others my experience with this user.
I'm one of the comments in the general PSA thread who was still trying to work something out with her.
Similar to you, I sent her money for a custom Dainty, waited damn near 3 years for ANY update, eventually I just told her I was tired of waiting and would let her keep the money I sent in exchange for whatever she had done. Got a very rough sketch with some colour and just... gave up lol.
Exactly the same issues though, waited months for updates while she continued to drop adopts / art, was promised several deadlines that were never met. Somehow I had some audacious message about how "her customs are a lot more expensive now" as if she didn't tell me the price I paid those years ago...
Anyway, it was a nightmare and genuinely the worst experience I had with an artist. I hope you got your money back, or at least some of it.
raccoonity 3 years is insane but unfortunately doesn't seem like out of the ordinary from everything I've found out after posting this sobs. I genuinely don't mind when artists drop arts or adopts but when the situation evolves into something like this it just feels... like she doesn't care & are taking advantage of clients, unfortunate as it is.
I never got any of my money back — I contacted paypal around the time I posted this, and they can't do anything about it because it was so long ago, and unfortunately I'm no longer with the bank I paid with. And I already tried asking her about refunding me and that went absolutely nowhere, so not even a cent.
I didn't resell the character either, since there was little to no interest in him even if I discounted him - I just ended up trading him away to get him out of my account lol. ( the person i traded to even came back to ask me how much he was worth and I told them, they asked for PROOF bc it was so unbelievable which I agree with. So it's been an interesting experience....... )
( also boothill hell yea )