Noxkyn I submitted a complaint to dA about it so I wouldn't be surprised if they or she took it down. For someone like her, it might pop up again, but I'll be here to report it again and again when needed. It isn't fair that she thinks she's above the law and rules because she wants to save people from being charged back. She thinks that people charge back to be malicious or rude. But that's the mind of a child, thinking that people do things to be spiteful.
All evidence is in this folder.
her media:
https://sno-berry.deviantart.com
Sno-berry#1997
On April 24, 2018, I purchased two adoptables from Snoberry- one for me and one as a voucher for someone else. (I was to receive art as the exchange)
The same day, I was collaborating with another member of the Snoberry Amino Community to 'co-own' a character. Before I made the 3rd purchase, I wanted to make sure that the person I'd co-own with liked the design that I'd picked out>(because why would I buy a design that we'd share, that they didn't like) I also asked if we'd be splitting the price, but that question was obviously avoided. (and I made the mistake of not pursuing the answer)
The same day, I lost possession of my phone and was unable to send or receive messages.
The next day, when I was able to check my messages, I was presented with 6, 5 and 4 in the evidence folder (read it in that order because it didn't save in chronological order oops)
I was confused because, from my understanding, I hadn't claimed to have bought anything. The image I had sent to see if Pillow, the person I would co-own with, had been watermarked quite obviously. On top of that, they said I was [supposed] to buy it, which implies that I'd be paying for it alone and they'd be getting a free character (which isn't co-owning, it's me gifting it to them.)
Though that wasn't the bulk of the issue. I also received a discord message from the person I'd be buying the design from threatening to have me ban from the amino and discord group for theft and told to apologize to both Pillow and them. This is Image 1.
So this would imply that Pillow took the little window of time that I wasn't there to run off and tell as many people as she could that I had stolen something- which not only sets an awful image for her, but for the community since they're already seen as snobs, but now manipulators and 'tattle-tails' (for lack of a better word)
So at this point, I've been back for about 20 minutes and already have seen 2 people's messages about saying I stole something. Next is one of the admins, who I think was a curator, but I'm not sure. They say that (from what they've seen) that I claimed a sno-berry that wasn't mine. This doesn't bother me too much because that's a curator's job to see what's going on. The evidence for this is 3 and 2, in that order.
They say that Pillow provided proof that I'd claimed and stolen it. As you see from one of the screenshots, a message was deleted. I can't remember what it said, but that's fishy. What enraged me most about this conversation was that they said "Either way, It happened."
Here's what I take from that:
They automatically believed the first person's story, not even considering mine.
They had no intent to look into the situation and figure out what really happened.
Then said: "Make sure it doesn't happen again."
At this point, I think: make sure I don't get framed/lied on?
Not only is that unprofessional but it proved to me that all of sno-berry's 'people' were all within the same selfish mindset and that they picked favorites.
(which is my own opinion after going into the community with the intent on proving to people that they were in fact not snobs and actually nice, kind people)
After this, I leave the community as I want no part in these people anymore. Which brings me to the statement. I bought 2 sno-berry designs. One for me, and one for someone else, whose name I can't remember- though I think it was Jayla.
The exchange would be that I buy them the adopt, and they draw one of my characters. Cool, but now I had no way to claim my piece of the art and was now stuck with an adopt that I didn't want.
My first thought was to message sno-berry and see what I could do, but from the previous notes that I sent her via dA, she doesn't actively check/answer. So I had no way to contact sno-berry as I was no longer in the group to direct message her, and I didn't have her email. Which only left one option for me, which was to submit a refund through PayPal.
I sent the refund with a note that said this:
I purchased an item then was basically scammed. I can't keep my character because supposedly it was in a trade- that was never completed. I was accused of theft when I quite clearly was showing the character to the person I was planning on CO OWNING with. The image was watermarked and it was clear that I had no yet purchased the item. Nor was I claiming that the item was already mine. Because of this, I want all of my characters and money back from this community. If you wont give me a refund, then I want full rights to the character.
Which wasn't the nicest way I could've approached her, but I was very upset (which was still no excuse to have been hostile)
I got a reply 15 minutes later saying this:
You have forced a charge back, and will be banned from purchasing anything from me ever again. This is wrong, the way you are charging back is not right in any way. you bought a product and paid for it, the drama part of this situation is not my problem.I will refund you for this character, and will be putting it back up for sale. You could of messaged me on amino/ or through my email first, but instead you decided to go straight to charging me back, which makes you look very guilty, and because of that I do not want you part of my designs/community.Goodbye.
If she had actually been on the community, seeing what had happened, I wouldn't have had to charge back and there would have been no issue. My word for a better future is to have her actually talk with her admin team before they launch at someone in an unprofessional way. I care nothing about being ban or put of her 'ban-list' because I know that it's only a petty gesture to 'irk' me and keep me from commissioning other artists. Her ban-list is here. My email is peanutbuttercchips and my real name is presented though I don't really want my actual name there- but I won't cause another issue. It isn't that serious.
I know that the sno-berry community already had a bad image (at least what I heard) and me joining was to honestly prove people that popular artists like Sno-Berry aren't snobbish and rude. But this was ridiculous.
What I'm trying to say is, be careful with sno-berry, her community, and her service as it isn't professional or something anyone should be around.
Also, the case was ruled in my favor and I did receive a refund for the character that I didn't want. I still have one, that I don't plan on refunding because I have no need to. I like sno-berry's art so unless she personally wants the character back (and will provide refund), the character is mine.
Thank you for reading.
(i tried to be as un-biased as possible)
UPDATE: 5-5-18
I have retrieved the screenshots between my messenger and Jayla (the person who was going to claim the sno-berry that I refunded)
Evidence is here
(it's in a zip file i think, so you'll need to unzip it to see the contents)
UPDATE: 5-8-18
This is a rant video on Sno-Berry using some of the info I provided in this post.
video credits to teapup
i also reported the blocklist, but i haven’t gotten any notification from the dA staff that my report was read. perhaps the artist removed it? i have no idea if there’s a way to tell or if the staff just doesn’t send report follow-ups any longer. either way, very happy to see it’s down.
I've never actually posted in the service reviews board before, I'm assuming posting a screencap is fine but if it's not just lemme know!
Sno-berry just posted this status, capped it for posterity: https://i.imgur.com/CwXCgUC.png
Looks like it was definitely DeviantArt that took down the ban list, and not Sno-berry herself. It hasn't deterred her from having the list posted up somewhere, but at least it won't be right on dA? (If she does decide to keep it off-site then at least people will have to deliberately go looking for it, though, rather than it just being posted up for anyone to just stumble across.)
Even if on another site, couldn't it still be taken down for leaking personal info? Also, venusaur, is there a link to the status? I'd love to comment on it.
Can't spell Snoberry without 'Snob'
SweetieSylveon The status in question is right here. I assume her followers will jump on anyone who tries to argue with her, though, so I'd keep that in mind (not that you're going to, just making the general statement fhdfl).
Honestly, I would be very surprised if the ban list was taken down from whereever Sno-berry chooses to host it. Sites like DeviantArt will do that because they have a very specific TOS that address that sort of thing; most places don't, particularly places that are of the "host-your-own-site" model. You could argue that it deals with doxing, but if all Sno-berry did was say, pull someone's full name of Paypal to post it, then it doesn't really fit the definition (if she were to post addresses/phone numbers/family members/etc. it would be an entirely different scenario).
Wherever she decides to put it, it's very likely to stay up. But since most of her fans are very DeviantArt centric, I'd say it was probably the worst place to have it, and at least it won't be on that particular platform anymore.
Hi. I was the admin involved with your case(i'm a leader) and you misunderstood the whole situation. It was as not pillow, but the person you were buying the fox from that came forward. They were upset and thought you were intending on stealing because your "co-owner" had posted the character WITH proof and you were not responding. They gave it 24 hours if I recall correctly. Regardless of it being watermarked, it still shows intent to prove ownership when posted as such. When you are posting a proof image, you are showing that intent to prove ownership, therefore aiming to claim the character. If they had said things about threatening to have you banned from amino or such, you should have let me know when I came to you, but you said "i'll just leave this is fucking stupid" when the whole time i was nothing but calm and only relaying a message and doing my job.
We do not believe we are "above the law"as you guys keep claiming, in fact i've made multiple posts about the legality of things and what to avoid and what is okay.
As for the blacklist thing. Having your email up and even a "first name" is completely legal. Emails arent protected by privacy as much as people think. Thats how spam often makes its way into inboxes. Though unless you chargebacked sno herself, or scammed someone, you have no reason to be on that list.
But you did from what I gathered- chargeback sno-berry wrongly and without notice at that-especially seeing as the issue did not directly involve her, but another person. If you were agreeing to buy a sno for them for art, that is something to be taken up with them, not sno. By chargebacking sno, you relinquish ownership of that design you bought with the money. Especially if you have recieved a refund. Which you say you have.
If you needed to get into contact with her to explain the situation, you could have easily come to admin there or on the discord. She would have been completely understanding and probably have refunded you so she could repost the character to sell.
Its not very fair of you to sit here and say these things, knowing fully that there were other ways to handle the situation and you did wrongly charge her back. It was your decision to leave. You were not banned. On top of that, if someone had scammed you within the amino or promised art and had not followed through, you could again, easily have come to one of us. That is what we are there for. We cannot read minds though, so unless you talk to us about your problems you cant really sit here and blame it on the community.
While I understand being upset over what happened, it seems a bit overboard to go and blame her and the community for things that happened between you and other users.
@foxbean you all think exactly the same, wow. my issue in recharging WASNT with Pillow. My reason for recharging was because of what Jayla and the staff said about the adopt i purchased. My beef wasn't with Sno-Berry herself at first, but after the ban list and the little status post she made when it was taken down, I not only assume, but stand by the fact that she and all of you for that matter are immature and self centered.If you had looked at the evidence properly, you would've seen that I CLAIMED NOTHING. But 'either way, it happened' right? Please don't come onto my threads spewing stupidity because that just makes you look like a fool. When you and the rest of that group decide that acting like children when there's clear evidence of what exactly happened and all the reasons why I charged back, I'll listen.
((And i was kicked from the discord so before you say i'm lying about saying i was kicked, it happened))
@Foxbean Actually, via Paypal's own terms and services, her account could be terminated. Mori did not consent to her information being used outside of paypal nor was she allowed to have her name or email removed upon asking. Paypal doesn't allow a 'public blacklist' of this type without direct consent of the user, and Snoberry's TOS would not override this nor does it include any information about 'what happens if you chargeback'. So...no, this isn't allowed. Mori is well within her rights to complain and take it up with Paypal if she so chooses as this is a user's private information being displayed publicly without their consent because of another Paypal user.
http://prntscr.com/jgmtxy More specifically: In all cases, you must provide users with the opportunity to remove their datafrom your database and review any information you have collected about them.
http://prntscr.com/jgn2hf
It's also a reportable offense to the FTC and there are several different types of lawsuits for using someone's information without their consent. This does include emails and names.
mori I was talking about the issues separately. And to attack and insult when you did not really attempt to resolve the situation in the first place, shows a severe lack of character and maturity on your part. You said you charged sno-berry back due to the art thing with jayla. But she has no control over another artist doing their work. So your "beef" was taken OUT on sno-berry. So you were added to a ban list. Had you attempted to reach out to admin on the amino, this would have been resolved before you would even needed to chargeback Sno. Considering you werent banned from the amino, and left willingly, you still had the amino you could comminicate in to jayla.
I never claimed you were lying, you didnt say anything about being kicked in your original post so i was only stating. There really isnt any reason for you to sit here being so hostile. Im not attacking you or anything. While she reacted negatively towards the ban list being taken down, she has a right to be upset just as you had a right to be upset. A ban list is completely legal, maybe not reccomended on DA. But it is legal. You wrongly charged her back, because she had no control over the situation regarding art payment for that sno. And again, if you had reached out to admin-thats what we are there for- it would have been resolved and she probably would have kindly refunded you had the situation been explained. But again, from what I see in your post and from experience, you did not even notify any of the admin about said issue. Therefore not even giving it a chance to be resolved.
And I never said you claimed anything. At all. I only delievered the messaged that since the person you were going to co own with decided to show intent to claim, that the person you were buying from would be reclaiming full ownership. Instead of trying to say anything towards what I was saying you said it was stupid (like you are doing now, when again, ive been nothing but calm and kind) and left. You werent framed for anything, or told you were a theft. But because of the actions the person you were attempting to co own with, the trust of the person you intended to buy from was broken. That was the only message. If people had been attacking you and calling you a thief, again, you could have brought the issue to the admin.
AsylumPatient I was unaware if this applied to emails because emails can be looked up without paypal and can be given out without involving paypal too. In any instance if you ask if its legal to just post an email publicly, there is most likely no definitive answer. If im wrong I apologize. Most people have seen no issue with her having a ban list because more often than not the people placed on it are people who are doing things like charging back without notice(which she reveals to protect her community from said people because of potential scams) or scamming people & stealing characters. In this case, she was wrongfully charged back as she had no control over the reason they claim to have charged her back and like I said above the situation could have been easily resolved before it came to this if they had just attempted to reach out to us and let us do our job.