[UPDATE 2/11/2022] PSA on Komugitsune/DemonMadness

Posted 3 years, 17 days ago (Edited 2 years, 2 months ago) by huathorne
UPDATE 2/11/2022: They are also found under the name demonmadness on Twitter, Esty, and a newer account on Twitch

UPDATE 1/9/2022: Aug/Komugitsune has returned under the name demonmadness (Commission Site, Patreon, & Teepublic), crimsonzroses (Twitch), and corgiathlon (Instagram). These are provided to aid in pursuing owed items and as a further record to continue to hold Aug accountable for his actions. Do not harass him as that would help no one.

UPDATE REGARDING 1. Gumroad refunds. 2. Aug engaging in upselling and potential scamming. Updates added at the bottom!

This is a letter to the members of Northern Ruins who have been thrown headfirst into sudden chaos. This is for the members who so recently purchased slots and items, for the members who were awaiting Valentines batch adopts, for the Guest Artists left without answers and some with half finished adopts, and even the unwitting Moderators who have since discussed things with all parties involved and have since made their own decisions in regards to things.

This is here in case the original letter is taken down from Northern Ruins.

Before delving into the details, keep several things in mind.

This all happened because two staff members, Min and Yolk, quit after not being allowed to discuss the idea of compensation for hundreds of hours of work in just the past few months. We just quit after leaving behind a notice of resignation with grievances in only the mod server. The goal was never to hurt Northern Ruins because despite all this, we still dearly loved it and, above all, its community. Northern Ruins contained so many friends that we would not want to hurt just because we were quitting. The only one who had the power to delete the servers was Aug despite what he has been relaying to people. And keep in mind, he has yet to release a comprehensive statement just explaining things to the people caught in the crossfire of his decisions.

Also note, Aug has not made any attempt to directly contact Min nor Yolk after quitting. Min has not been available for contact since the stress of the situation has landed them in the ER so lack of contact with Min might be excusable. However, Yolk has always been open to civil conversation and has told such to each and every messenger Aug has sent his way. Almost every messenger seemed to also think that Min and Yolk were at some fault for the servers being taken down or for the supposed destruction of Northern Ruins. As said previously, we merely quit because of lack of compensation. The only thing that was directly changed was that Min repossessed unpaid decorative code that they wrote and are the rightful owner of. Min left a lot of the code they themselves paid for along with other things on the site despite everything to make sure the site stayed perfectly functional with the database intact.

All destructive actions are by Aug’s hand only.

Plus, it was by his suggestion Yolk quit initially and Min followed soon after.

While Aug will repeatedly say he would have given compensation if he had known, he was the one who did not even want to discuss it in the first place. That is an undeniable fact. The issue is not a matter of money but rather a matter of fairness, transparency, and attitude. Aug does not entertain the idea of compensation in a transparent manner but instead opts to try to push it off till later. Compensation desired wasn’t even necessarily monetary but since he did not even want to discuss it, he would not have known. Min, who spent hundreds of dollars out of pocket, deserves monetary compensation especially considering their personal situation that Aug is completely aware of. Yolk did not want monetary compensation but rather wanted pets, items, and/or slots that were higher than common. But, again, Aug did not want to discuss compensation and therefore would not have known by his own choice. Note, previous staff-wide compensation was a single common slot. The only scaled compensation was a single Aspirith slot for Min. Compensation was not repeated nor otherwise scaled per work time. ONLY slots for compensation is a slap in the face since it requires work to truly get the benefit. Those bogged down by work by Northern Ruins or otherwise or even personal life would not really get any benefit from the slots at all. He also claims that the privilege to do adopts when he chooses to do them is compensation ignoring the fact that creating the adopts in itself is work. The price of an adopt pays for the adopt’s creation. It does not pay for the cost of the assets done. It does not pay for the cost of the site. It does not pay for the time spent on work for Northern Ruins outside of the adopt.

But, these words are nothing without the evidence to back them up. Aug, we know you keep telling people your version of the truth. So, we will tell our truth with the evidence to back it up.

If you wish to know the truth behind the issue at hand, this link will take you there.

If any questions come up, feel free to comment on the linked sheet. Since some of the images may be small, it is recommended to view it in presentation format. Imgur links will be added later to ease reading. For the sake of not overwhelming people, please do not DM any party involved! Additionally, please do not harass Aug. Even if we have issues with him, we do not want to cause him unneeded trouble in that regard. To be transparent, this letter and the attached compilation of evidence have been created and curated by Yolk. In order to ease the reading process, I have been referring to myself in third person. Min has had a limited amount of input regarding this because they have been hospitalized and are still ongoing treatment. Further details regarding their personal health will not be given at this time to respect their privacy.

Thank you for your time in reading this.

〔Edit 9-May-2021〕

Steve from Gumroad finally learns to read.

"If you haven't gotten your refund yet, you purchased through Gumroad, and you are being ghosted or dismissed by Komugitsune, please email [email protected] directly to get your refunds. They will process the refunds for you."

Gumroad is now giving out refunds!

---

! ! ! ONGOING BREAKING OF TOS AND POTENTIAL SCAMMING ! ! !

Aug is currently upselling several designs despite not adding to their value via commissioned work or through any other valid means.

Upselling Eeray

Upselling Diab

NotDamien's Statement on Sell Value of Designs

SnorkMaiden's Statement on Sell Value of Designs

Upselling Traded Design

Heelies's Statement on Sell Value of Designs

Upselling Gifted Design

If you wish to keep track of what he is attempting to sell and to see if anything might have inflated sell values, the link to his trade/sell thread is below. If you find something that may have inflated value, please report it and make a comment on his thread about it so more people can know. If you wish to, you can also comment here and I will add it to the list here.

Komugitsune's Trade/Sale Thread

EDIT: Image Transcription of Slides

PDF Version of Slide (Note: this will not be updated as fast but will be updated alongside the original.)

〔Edit 3-May-2021〕:

I'm adding this edit here since Aug decided, in a relatively confusing move, to lie blatantly on his site about the situation. Considering that, the following links will be added for ease of access to emphasize what he has had a direct hand in. This has gone beyond an issue concerning former staff since it has deeply affected many people unrelated to the original grievances I wrote. I sincerely hope this will help open more eyes to the issue.

I will preface with two important links.

Evidence submission form

This form is to collect formal evidence against komugitsune (Aug). As of right now, we are prioritizing gathering evidence of financial malpractice in order to strengthen cases against him in PayPal and Gumroad. However, if you have evidence of him doing any unsavory acts, we welcome that as well.

Please share this twitter link on the issue.

I have been informed that the issue is not well known outside of TH so it would be wonderful if you can spread the word outside.

Proof that Aug threatened Min and I with police action as well as that Red and Damien did not lie about it.

Please note for posterity that this was done in a midst of a spike in anti-Asian crime. Both Min and I are Asian. Threats of police, in itself, is not a joke. But threatening it in this climate is horrendous especially considering he knows both of our addresses as well as the addresses of many others.

Min's statements against Aug's allegations

Persistent lack of communication

I would like to note that Aug has still never attempted to directly contact me and has blocked me everywhere instead.

Cutting off communication avenues

It has been documented that Rook has been aiding with refunds as well as trying to be an avenue of communication between Aug and everyone else since he refuses to communicate directly. Since they have been cut off, Aug has effectively decided he would rather not face the allegations against him. Aug seems to have been using them as a scapegoat for failed refunds.

Proof of selling traced Picrew design

He sold this to me when we were still friends and he had the picrew image hidden.

More traced art

Chargeback issues as well as Aug's indecision regarding NR

I don't know why Aug doesn't seem to be settled on what will happen to NR. But I will note his waffling on it seems to correlate with his waffling on refunds.

Proof Aug said despeciesing applies to Official designs

Aug lying about refund issues

I, and others, have experienced this. Aug has repeatedly been trying to lie on paypal about "nobody" trying to communicate with him. He's blocked most people seeking refunds so the only avenue of communication is PayPal where he, again, seems adamant on lying.

Aug blocking those requesting refunds

It should be noted this wasn't a chargeback but a formal request for a refund. Basically, chargebacks seem to be the only valid avenue at this point.

Chomp

This is all super disgusting, rather than act like an adult and take and learn their foundling down and throwing everybody else under the bus than admit fault.  Ang how they treated Damien is truly vile , it’s clear his only goal their was to hurt him

i have commissioned Damien as a friend, he is still very professional and does ask a million times if everything is ok and very open and receptive  to tweaks and changes and  very cornea about the point of no return , he’s wonderful to work with so I’m just livid seeing Aug lie, hurt and being emotionally manipulative to get their way, and to a ‘friend’ no less

I hope a lot of ppl read this & learn to be wary until Aug can grow up or get help

Basura

Sadly, Aug threatening to call the police on people doesn't seem like anything new. I don't have a link or screenshot, but I had a look at his blacklist last year.  Found a link to it in the trading forum, but the post has since been edited, and the link deleted.

He lists names and then puts an explanation under each name, explaining why these people were blacklisted. I thought he was very hostile in these explanations.

Anyway, for one person, he wrote something along the lines of, "if you ever try to talk to me again, I'll call the police on you, you ugly bitch." 

Just having one look at that blacklist made me never want to interact with him. And now that I've read this thread, I'm glad I never approached him about a character trade.

paeon

I received a response as well, same thing here in claiming that rook was not a middleman and that NR was never shutting down (even thought I have attached screenshots of it)

2c3f9d8909c6ec221e6daf8d85f74fc4.png

i really don't know how to deal/respond to this and is dealing with a lot of anxiety as well so if anyone could dm me some advice it would be really appreciated ;;

huathorne
Rook has given me this screenshot to share as further proof that aug (komugitsune) was using them as a middleman as well as proof of aug's claims in regards to his supposed promises and why refunds were delayed

unknown.png

obviously, the claims here are blatant lies. i urge everyone who is currently pursuing action via PayPal, Gumroad, etc to continue pushing and to provide screenshots where applicable to further enhance your cases. if aug won't take responsibility, then we have to.

additionally, i want to push forward this form to collect evidence specifically about aug's issues with refunds and lies said specifically within the chargeback chats or emails. by collecting a mass of evidence, it may strengthen all our cases against him if brought directly to paypal, gumroad, etc. note, if you do not wish to share your evidence publically, that is an option. however, all evidence relevant may be shown to paypal, gumroad, etc.

pinging Elfen paeon oathfell witnyess CHR0NOSTASIS (i probably missed others but i know yall have had issues)
fatalmirror

Unfortunately, I don't think Gumroad will do anything. When I first contacted support asking about refund help, they cc'd komugitsune onto the email and told us to communicate directly stating they do not do any transactional support on their end. When I pressed again, saying komugitsune is not communicating properly and is running off with money, along with proof, they replied with this.


Screenshot_20210504-094346_Gmail.jpg

(Edit: making the screenshot a little smaller as I originally posted it via mobile and didn't realize how large it was on desktops.)

grimberriz

fatalmirror That's actually awful for Gumroad to do that, do you think if other customers complain about this situation, maybe they will listen? 

hinatot

fatalmirror

oh my god that's some top tier awful customer support. is it possible to re-open the case and provide screenshots from the people here who have been having issues? since that would show multiple cases of other customers having issues, even if it's on paypal.

there was also another user who specifically bought on gumroad but was having trouble with getting a refund i think? i believe it was @CHR0NOSTASIS , so maybe you could contact them to see if they had any luck or, if nothing else, if you could both work together as two gumroad users having the same issue with komugitsune

CHR0NOSTASIS

fatalmirror Given that both me and Wyrmbloods both had gumroad CC Aug without our permission and go "Ok, not our problem!", I don't particularly think that gumroad cares if they're hosting scammers on their platform. 

Gumroad will not assist with any refunds for things purchased on their platform, so if you are seeking a refund from them you're better off going to your bank first.

fatalmirror

hinatot Unfortunately that is Gumroad Support's response to me presenting proof from this thread that multiple people are struggling with refunds and that several claims/chargebacks have been filed. I even pointed out that another Gumroad user (CHR0NOSTASIS) was having issues getting money back, but that is how Gumroad chose to respond.

As CHR0NOSTASIS said, I think Gumroad simply does not care about hosting sellers like this on their platform. I'm not sure if more people raising complaints with them will change anything.

My point of concern, though, is that because Gumroad has closed the case, any money that komugitsune has on their Gumroad account that they have yet to withdraw will never be refunded to customers. When I first contacted support about potential scam, they mentioned that if their investigation leads to komugitsune's fault that they would refund any money still in Gumroad directly to customers.

Since they have now closed the case like this, that will never happen.

Gucumatz

I also bought through Gumroad but haven't pursued official means of getting a refund as of yet, as I will have to go through my bank to do so because my card is attached to my gumroad and not my paypal (and honestly I have no idea how to even begin to dispute through gumroad because their site is a disaster to navigate and I can't find it).

Stellu

tw: language fatalmirror Im absolutely, completely, and utterly astounded that this is an actual response, written by an actual employee, and isnt a joke. Who in God's green goddamn earth thought this was an ok stance, or reply to have? Like who?? I am... looking... so much... but I cannot ...see a shred ... of evidence .... anywhere ...... that states a reply like this..... is ok.

What a (excuse my language) fucking diabolic shitty excuse of a response, completely unprofessional, snarky, and rude. I honestly still cant process this or properly convey my complete astonishment at this image...

(Also I posted your screenshot on twit to raise awareness abt this shitty company, I also linked in the comments ur original post with it. I hope this is ok and if not I will swiftly delete it) https://twitter.com/stxllu/status/1390469551834472448

Kuruna

Sorry if this has already been posted or pointed out, but I wanted to compile how the description for the deviantart group has been fairly inconsistent! The images in the spoiler are ordered from oldest to most recent. When I'm on my laptop I'll add image transcripts.


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screenshot_20210419_213930_by_toanatolia

screenshot_20210504_154017_by_toanatoliascreenshot_20210508_200312_by_toanatolia