[UPDATE 2/11/2022] PSA on Komugitsune/DemonMadness

Posted 3 years, 18 days ago (Edited 2 years, 2 months ago) by huathorne
UPDATE 2/11/2022: They are also found under the name demonmadness on Twitter, Esty, and a newer account on Twitch

UPDATE 1/9/2022: Aug/Komugitsune has returned under the name demonmadness (Commission Site, Patreon, & Teepublic), crimsonzroses (Twitch), and corgiathlon (Instagram). These are provided to aid in pursuing owed items and as a further record to continue to hold Aug accountable for his actions. Do not harass him as that would help no one.

UPDATE REGARDING 1. Gumroad refunds. 2. Aug engaging in upselling and potential scamming. Updates added at the bottom!

This is a letter to the members of Northern Ruins who have been thrown headfirst into sudden chaos. This is for the members who so recently purchased slots and items, for the members who were awaiting Valentines batch adopts, for the Guest Artists left without answers and some with half finished adopts, and even the unwitting Moderators who have since discussed things with all parties involved and have since made their own decisions in regards to things.

This is here in case the original letter is taken down from Northern Ruins.

Before delving into the details, keep several things in mind.

This all happened because two staff members, Min and Yolk, quit after not being allowed to discuss the idea of compensation for hundreds of hours of work in just the past few months. We just quit after leaving behind a notice of resignation with grievances in only the mod server. The goal was never to hurt Northern Ruins because despite all this, we still dearly loved it and, above all, its community. Northern Ruins contained so many friends that we would not want to hurt just because we were quitting. The only one who had the power to delete the servers was Aug despite what he has been relaying to people. And keep in mind, he has yet to release a comprehensive statement just explaining things to the people caught in the crossfire of his decisions.

Also note, Aug has not made any attempt to directly contact Min nor Yolk after quitting. Min has not been available for contact since the stress of the situation has landed them in the ER so lack of contact with Min might be excusable. However, Yolk has always been open to civil conversation and has told such to each and every messenger Aug has sent his way. Almost every messenger seemed to also think that Min and Yolk were at some fault for the servers being taken down or for the supposed destruction of Northern Ruins. As said previously, we merely quit because of lack of compensation. The only thing that was directly changed was that Min repossessed unpaid decorative code that they wrote and are the rightful owner of. Min left a lot of the code they themselves paid for along with other things on the site despite everything to make sure the site stayed perfectly functional with the database intact.

All destructive actions are by Aug’s hand only.

Plus, it was by his suggestion Yolk quit initially and Min followed soon after.

While Aug will repeatedly say he would have given compensation if he had known, he was the one who did not even want to discuss it in the first place. That is an undeniable fact. The issue is not a matter of money but rather a matter of fairness, transparency, and attitude. Aug does not entertain the idea of compensation in a transparent manner but instead opts to try to push it off till later. Compensation desired wasn’t even necessarily monetary but since he did not even want to discuss it, he would not have known. Min, who spent hundreds of dollars out of pocket, deserves monetary compensation especially considering their personal situation that Aug is completely aware of. Yolk did not want monetary compensation but rather wanted pets, items, and/or slots that were higher than common. But, again, Aug did not want to discuss compensation and therefore would not have known by his own choice. Note, previous staff-wide compensation was a single common slot. The only scaled compensation was a single Aspirith slot for Min. Compensation was not repeated nor otherwise scaled per work time. ONLY slots for compensation is a slap in the face since it requires work to truly get the benefit. Those bogged down by work by Northern Ruins or otherwise or even personal life would not really get any benefit from the slots at all. He also claims that the privilege to do adopts when he chooses to do them is compensation ignoring the fact that creating the adopts in itself is work. The price of an adopt pays for the adopt’s creation. It does not pay for the cost of the assets done. It does not pay for the cost of the site. It does not pay for the time spent on work for Northern Ruins outside of the adopt.

But, these words are nothing without the evidence to back them up. Aug, we know you keep telling people your version of the truth. So, we will tell our truth with the evidence to back it up.

If you wish to know the truth behind the issue at hand, this link will take you there.

If any questions come up, feel free to comment on the linked sheet. Since some of the images may be small, it is recommended to view it in presentation format. Imgur links will be added later to ease reading. For the sake of not overwhelming people, please do not DM any party involved! Additionally, please do not harass Aug. Even if we have issues with him, we do not want to cause him unneeded trouble in that regard. To be transparent, this letter and the attached compilation of evidence have been created and curated by Yolk. In order to ease the reading process, I have been referring to myself in third person. Min has had a limited amount of input regarding this because they have been hospitalized and are still ongoing treatment. Further details regarding their personal health will not be given at this time to respect their privacy.

Thank you for your time in reading this.

〔Edit 9-May-2021〕

Steve from Gumroad finally learns to read.

"If you haven't gotten your refund yet, you purchased through Gumroad, and you are being ghosted or dismissed by Komugitsune, please email [email protected] directly to get your refunds. They will process the refunds for you."

Gumroad is now giving out refunds!

---

! ! ! ONGOING BREAKING OF TOS AND POTENTIAL SCAMMING ! ! !

Aug is currently upselling several designs despite not adding to their value via commissioned work or through any other valid means.

Upselling Eeray

Upselling Diab

NotDamien's Statement on Sell Value of Designs

SnorkMaiden's Statement on Sell Value of Designs

Upselling Traded Design

Heelies's Statement on Sell Value of Designs

Upselling Gifted Design

If you wish to keep track of what he is attempting to sell and to see if anything might have inflated sell values, the link to his trade/sell thread is below. If you find something that may have inflated value, please report it and make a comment on his thread about it so more people can know. If you wish to, you can also comment here and I will add it to the list here.

Komugitsune's Trade/Sale Thread

EDIT: Image Transcription of Slides

PDF Version of Slide (Note: this will not be updated as fast but will be updated alongside the original.)

〔Edit 3-May-2021〕:

I'm adding this edit here since Aug decided, in a relatively confusing move, to lie blatantly on his site about the situation. Considering that, the following links will be added for ease of access to emphasize what he has had a direct hand in. This has gone beyond an issue concerning former staff since it has deeply affected many people unrelated to the original grievances I wrote. I sincerely hope this will help open more eyes to the issue.

I will preface with two important links.

Evidence submission form

This form is to collect formal evidence against komugitsune (Aug). As of right now, we are prioritizing gathering evidence of financial malpractice in order to strengthen cases against him in PayPal and Gumroad. However, if you have evidence of him doing any unsavory acts, we welcome that as well.

Please share this twitter link on the issue.

I have been informed that the issue is not well known outside of TH so it would be wonderful if you can spread the word outside.

Proof that Aug threatened Min and I with police action as well as that Red and Damien did not lie about it.

Please note for posterity that this was done in a midst of a spike in anti-Asian crime. Both Min and I are Asian. Threats of police, in itself, is not a joke. But threatening it in this climate is horrendous especially considering he knows both of our addresses as well as the addresses of many others.

Min's statements against Aug's allegations

Persistent lack of communication

I would like to note that Aug has still never attempted to directly contact me and has blocked me everywhere instead.

Cutting off communication avenues

It has been documented that Rook has been aiding with refunds as well as trying to be an avenue of communication between Aug and everyone else since he refuses to communicate directly. Since they have been cut off, Aug has effectively decided he would rather not face the allegations against him. Aug seems to have been using them as a scapegoat for failed refunds.

Proof of selling traced Picrew design

He sold this to me when we were still friends and he had the picrew image hidden.

More traced art

Chargeback issues as well as Aug's indecision regarding NR

I don't know why Aug doesn't seem to be settled on what will happen to NR. But I will note his waffling on it seems to correlate with his waffling on refunds.

Proof Aug said despeciesing applies to Official designs

Aug lying about refund issues

I, and others, have experienced this. Aug has repeatedly been trying to lie on paypal about "nobody" trying to communicate with him. He's blocked most people seeking refunds so the only avenue of communication is PayPal where he, again, seems adamant on lying.

Aug blocking those requesting refunds

It should be noted this wasn't a chargeback but a formal request for a refund. Basically, chargebacks seem to be the only valid avenue at this point.

Gakuran

Been keeping rather quiet lately as I didn't have much to contribute but recently komugitsune's tried to upsell an eeray i resold to him a while back. He tried to resell it to someone for $180 (because i had DRAWN AN ICON OF IT WHEN I HAD IT MYSELF??? i'm sorry but that doesn't add monetary value!) when he had only bought it from me for $100.

Thankfully the people decided to contact me about it and see if it was ok, which it was not. Watch out for komugitsune trying to scam you or people you know out of more money than a character's worth!

The PM i got and my response is below.

4xGKKDm.png

The headshot icon that komugitsune tried to use to bump up the price:
7FGhXoN.png

staria

Hi !! i am the original owner and seller of https://toyhou.se/2118501.-

as you can see in ownership log https://toyhou.se/2118501.-/ownership/log i traded for "Art trade and sell" at two pieces of half body artwork + $40 (of which i can find evidence of in my paypal history back then). these were my art by them: https://toyhou.se/3176313.francis/gallery#26778221 & https://toyhou.se/7751987.levi/gallery#26731464. if you think or suspect these are traced or referenced from somewhere, please feel free to share that info. i have no idea where or what, if 100%, at all.

according to the log, he resold him to tkettle for $120, but the only art i see that i didn't buy myself is komugitsune's own art / his own #2 . according to rehmiel's ToS clearly this is in violation of the rules; they didn't pay $120 to me to get him. please be wary of buying anything that they are trying to resell.

here's a new psa by rehmiel via bulletin

Gucumatz

He has a resell thread up currently with multiple characters that aren't worth money up for sale, including ToS breaks for selling them.

Kuruna

I'd also like to add that he received this design by me in a trade- resales are allowed for NR species acquired by trade if there is commissioned art, but it does not appear he has commissioned any art of her nor has he contacted me about reselling her: https://toyhou.se/7443963.-45 if need be I have proof available that the design was received via trade. Please be wary of buying or trading for any design he has up right now.

img_0044_2_by_toanatolia_dej9ycd-pre.jpg


Edit: I would like to add that Aug is breaking my TOS by attempting to resell this design- this is a screenshot as I prefer not to have my old comm page listed, but I can provide a link to the page if asked.

screenshot_20210509_011546_by_toanatolia

staria

https://toyhou.se/1004068.-65 is definitely an up charge of the original $20 design https://www.deviantart.com/jeneko/art/Adoptable-Random-CLOSED-651042099 with the 2019 headshot by notdamien being a gift. the log says "Trade" anyways. i'm not gonna post on the resell thread, but this is another resell tos breaking example.

fatalmirror

I have a good update! Gumroad this morning emailed me back and gave an apology. Most importantly: Gumroad is now giving out refunds to anyone who reaches out to them who has been ignored by Komugitsune.

The email screencap:

ea64386fc8c7ffe8c7cb7eb27d282999.png

A following is the direct text copy and pasted (with the important part about refunds at the end bolded) for those with difficulty viewing or otherwise reading the image:

Having now (very, very belatedly) taken the time to read through the forum posts about this creator, I wanted to reach out and apologize for my extremely rude, unfathomably unprofessional, and downright nasty response to you on May 3. I should have taken the time to read through the evidence you'd accumulated, but instead I followed a (woefully incorrect) gut instinct and quickly slapped together a blunt, dismissive reply. In doing so, I belittled you and your community, and gave the impression that we don't care about your concerns. This, I assure you, is not the case. Gumroad does care about its customers, but me personally? I suck.

I don't wish to excuse my behavior, but for some context, so we can be on the same page:

At the time I wrote it, I was not aware of any other customers of this creator writing in to us about the situation - from what I could see from searching our inbox, yours was the only report about this creator. It turns out that this was wrong - there were somehow two emails about the creator that were merged into one email thread.

Besides a few chargebacks/disputes against their sales I could not find any other reports about Komugitsune. Their account was temporarily suspended, but the creator's reply to your initial emails and their explanation of the situation to me, gave me the impression that this might be a case of an attempted "brigading."

Again, this doesn't justify my behavior whatsoever - but in the past, we've found ourselves in situations where a single angry customer with personal issues with a creator, will bombard us emails or attempt to flood our reporting tool with reports about a specific creator. We've had customers send us Youtube videos that are multiple hours long, detailing why we should punish certain creators. We've had threats of lawsuits, and we've even had individuals in the past pretend to be corporate lawyers, and, incredibly, FBI agents, trying to get us to remove a creator from the site for ultimately personal reasons.

So, when I couldn't see any other emails from any other customers (which wasn't the case at all, I now realize) I mistakenly assumed that this was the trajectory that we were on.

Because of these cases in the past, my instinct has been to trust a creator in instances when they are being accused of being scammers or not delivering their work. The times when creators have actually been scammers are outweighed immensely by the number of times creators on our site have been accused of being scammers.

What I should have done was approach the situation with clear eyes and empathy. Instead, I cynically assumed the worst, and was pathetically lazy, avoiding the ten minutes it would've taken to read through your evidence.

Besides this being a very sloppy and shoddy bit of work on my end, I was an incomprehensibly massive jerk, and let the concerns of you and your community be unheard, and I can't apologize enough for that.

SO - what can be done about this:

If anyone in your community has reached out to this creator in the past for a refund, and has not received a reply within 30 days, they can receive a refund. Easy as that. They can CC us on their emails to Komugitsune, or forward those email exchanges to us to make that easier.

I hope that helps the folks who are looking for their money back for this product. I realize that I can't change the way that I reacted or erase any pain that I caused, but hopefully now, customers can see that we are on their side.

TLDR: if people would like a refund, they can email us directly.



Best,
Steve, Risk @ Gumroad

So if you haven't gotten your refund yet, you purchased through Gumroad, and you are being ghosted or dismissed by Komugitsune, please email [email protected] directly to get your refunds. They will process the refunds for you.

Edit: Furthermore, here is what Komugitsune was telling the Gumroad staff. He is claiming we are "stalking and harassing" him.

662ae5b79bfaa5d94af02dc2e75352c4.png

Text for those unable to access the image/read it:

Hello, I can easily prove all my buyers were not "scammed" and have received their purchases on my website and are still usable (though will be revoked due to false chargebacks).

Nobody has been scammed or wronged, I honestly do not understand where these claims are coming from.
I have been getting stalked and harassed for the past two weeks by these people. Several unrelated customers even came to me realizing they could still use their purchases despite what the group of chargebackers had told them.


paeon

an update for my own paypal case:

aug has escalated it to a claim, there was a small gap in time for me to reply (was planning to send back more screenshots of them lying, but I had other things to deal with) but I am unable to reply now. They are still sticking with the "NR was never shutting down" case despite the screenshots I have already sent - and that my myo ticket is still 'valid'

Did not use gumroad so unfortunately I can only wait and see how it goes.

Feinny

unknown.png

The listing for the character mentioned above magically changed. Yeah right he didn't remember so he labelled it 35$, got caught and changed it. The whole thread has been deleted as well. I'm assuming he will try to privately contact people to sell them or something. 

Kuruna

Motherbeast I had assumed he blocked you when that comment was gone this morning :/ I screenshotted his reply to you if anyone needs to see his response to the situation.

screenshot_20210509_103515_by_toanatolia

Cornspiracy

I missed the drama before Kogi fixed everything, but just incase... Since the design I traded him could be sold pretty easily in a matter of minutes. If anyone has purchased this dreamy, know that it was traded along with a doggoon for his mouse cursors. It has no monetary value.