「Suggestions & Bugs FAQ」

Posted 6 years, 1 month ago (Edited 5 years, 3 months ago) by _featherweather

just a small hub of a lot of the questions i see get posted often.

feel free to ask any basic questions, although probably around 3/4 of the time, if it's not answered here,
i'll probably direct you to making a help ticket because it's probably an issue
or bug mods will have to answer.

please note this is all unofficial and not run by mods!!

crimsoncommande

So I went to upload an image and it says in the upload box "Images may be PNG, GIF or JPG and up to 4MB in size" so I went to upload a .jpg 1MB file and I get an error that says "The image must be a file of type: jpeg, gif, png." Do I have to convert all my files to a .jpeg extensions? or is there another trick or maybe a post, I was having a hard time trying to figure out how to search for threads on specific topics to see if someone else has had this issue.

_featherweather

crimsoncommande... .jpg should work though? Give me a moment to test .jpg files (I normally default to .png) when I'm back home and I'll let you know! 

Thread search requires premium I think?

crimsoncommande

_featherweather I'm still getting the same error when I try to upload my .jpg files but if I convert them to a .png I don't have any issues and I've verified it isn't a file size issue too. Maybe it's a bug with .jpeg vs .jpg?

_featherweather

crimsoncommande aaah huh weird. I guess it really doesnt like .jpgs

Toaste

Add an option for the designer of a character to put a public note on the character's profile. For example, to be able to put a small message to check the transfer perms, or check their TOS, or something. The current owner couldn't edit it, but would have the option to report it if it's something rude or completely unnecessary

I suggest this because a lot of people don't check the character permissions or rules

_featherweather

Toaste people really should check TOS and permissions first e3e

I have great doubts about such a feature (in part because that can very easily mess up with profile coding and also not every creator is on TH) but if you feel strongly about it I would suggest putting in a suggestion ticket or make a new thread in this sub-forum to see if other users agree / have suggestions.

Toaste

_featherweather

I've had it happen a lot- :,) 

And yea I can see how it could mess with stuff 

(I didn't realize there was a suggestion ticket lmao. Thank you!)

_featherweather

Toaste 🥲 

No problem! Hope it helps ♡ 

KASHNIT

I wan to ask somthing I didn't see and im like realy wondering if i can get my ishue resolved faster since its urgent, 

 does my help tikets get resolved faster if im premium?

AngelOShadows

pipg3m Your help tickets will NOT be resolved faster if you're premium. There is 1 admin and they get a lot of tickets, so if might be a while before they get to you is all.