「Suggestions & Bugs FAQ」

Posted 6 years, 29 days ago (Edited 5 years, 3 months ago) by _featherweather

just a small hub of a lot of the questions i see get posted often.

feel free to ask any basic questions, although probably around 3/4 of the time, if it's not answered here,
i'll probably direct you to making a help ticket because it's probably an issue
or bug mods will have to answer.

please note this is all unofficial and not run by mods!!

Dio_

I don't rlly know what to do for this

image.png?width=70&height=44

Negative DMs, and anytime I get a new DM it goes back up, but once it's opened it goes down again </3

_featherweather

sorry your username makes me laugh. One day I'll actually watch jjba 

Dio_ - I have absolutely 0 idea how the heck that happens. Did you by any chance have DMs feom a user you blocked or may have deactivated? I'm unsure if ive heard about anyone having thr same issue but I would put in a help desk ticket

Edit: might be related to the update mentioned @ https://toyhou.se/~forums/18.announcements/94676.changelog?page=0#post-6337451 if this issue started before the update or persists over the next few days I'd put in a ticket 

zeophi

i‘m having issues similar to @Dio_

since the site went down for some time, i’ve apparently had 6 unread messages in my inbox

IMG-6983.jpg

when i go to look at the page, i have nothing new to read

deleting a message doesn’t make the number go down. when i actually get a new message, the number goes up until i read it, and then it returns to the 6 unread 😞

i’ve seen the issue is site wide and i have some friends having the same issues too

_featherweather

zeophi ! Looks like this is related to the recent update (linked to my edited post above)! They suggest trying a clear all and going from there 

zeophi

_featherweather

is there a clear all button for private messages ?

the only notifications that are not synced are my pms, and clearing all other notifications, logging out and back in, or resetting my devices hasn’t worked lol

MiniMilkshake1001

i'm having the same problem with a character transfer i accepted while the site was bugging out and can't clear it since there isn't a clear all for transfers

i reported it at the help desk but if anyone else has an idea for removing it   

admin got back to me and removed the ghost notification :)

_featherweather

zeophi just checked and you're right no "mark all as read" and I doubt you want to delete them. Hmm... 

MiniMilkshake1001 thats about all we can do right now. Hopefully another update will fix this 🥲

Vossed

If you guys try having someone transfer you a character and then accept/decline it it should take the space of the ghost transfer notification! That worked for me

Dokledee

I’ve been having issues uploading custom watermark images, it’s been either not registering or sending me back to the home page.

Ive tried my phone and tablet and both have been unsuccessful < /3 do you think it could be the size of the file? I didn’t get any message regarding that so im unsure

_featherweather

Dokledee quite possibly! I've definitely uploaded an attempting watermark and it kicked back but the moment I saved it in a smaller file size I was good. I can probably test that next week e3e

Dokledee

_featherweather 

It ended up being the size after all!  Thank you for helping me out

_featherweather

Dokledee yay!

LoueyChey - by design muting allows the muted user to still contact you. If you want no contact/notifs you would have to full on block